Share this Job
Job Req ID:  17325

Senior Business Analyst


General Summary/Purpose:

CTY is collaborating with the Student Services Excellence Initiative (SSEI) team at JHU to improve students’ experience as they navigate a number of important administrative student services, including registration, billing, and financial aid. CTY is hiring a Senior Business Analyst who will collaborate with SSEI and our internal stakeholders to improve business processes, enhance organizational structures and policies, and implement new/improved technical solutions within these areas.




Analytics and Problem Solving:

  • Conduct stakeholder interviews related to data analysis, data interpretation, and process design to identify, recommend, and solve business problems within the areas of registration, billing, financial aid, and possibly academic advising administration.
  • Use analytic and process management tools to effectively gather and analyze data in order to improve business processes and workflow in these areas.
  • Efficiently gather and synthesize data, conduct research, and summarize conclusions.


Project Management:

  • Establish knowledge of financial, business, and technological practices around the university in order to effectively support projects.
  • Partner with stakeholders to develop product strategic plans/roadmaps based on the needs of stakeholders. This includes the ability to:
    • Prioritize requirements based on estimated impact to users, cost to implement, and availability of existing solutions;
    • Measure and evaluate the success of solutions;
    • Present roadmaps and progress to executive stakeholders;
    • Perform project management duties.
  • Assess change readiness among stakeholders identifying and helping mitigate implementation barriers and risks as needed


Stakeholder Relationship Management:

  • Engage others in developing innovative solutions to important, highly complex strategic and operating problems within administrative student services.
  • Independently lead stakeholder interviews and/or design sessions by running well organized meetings.
  • Work closely with stakeholders to understand and translate their functional needs into technical requirements.
  • Quickly establish credibility for the project by proactively building strategic working relationships.
  • Effectively obtain and respond to stakeholder feedback, measure customer satisfaction, and track performance.


To Accomplish These Duties, the Individual Will:

  • Implement advanced strategies for gathering, reviewing and analyzing data requirements
  • Coordinate work with professionals from multiple functional offices and schools (including billing, registration, financial aid, IT, Human Resources, and more)
  • Prioritize requirements and create conceptual prototypes and mock-ups
  • Master strategic business process modeling and Lean/human-centered design concepts (through professional development courses as needed)


Other Duties

  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice. 


Minimum Requirements:

  • Bachelor’s degree is required.
  • Minimum of 5 years of related work experience demonstrating increasing responsibility required.


Preferred Requirements:

  • Master’s Degree strongly preferred.
  • Experience in higher education, financial analysis, project management, student services (particularly billing, registration, and/or financial aid) is desired.
  • Management consulting experience strongly preferred.
  • Experience with enterprise digital transformation or complex technology transformation projects.



Required Special Skills and Knowledge:

The Successful Candidate Will Demonstrate:

  • Outstanding leadership and analytical skills, excellent problem solving and critical thinking skills, and strong written and oral communication and presentation skills.
  • Advanced organizational skills and the ability to manage multiple projects/assignments simultaneously in a fast-paced work environment.
  • Experience with Lean and other business improvement and process mapping tools
  • Skilled at executing business process improvement, business process design/redesign, functional requirements development, and data gathering and analysis responsibilities.
  • Mastery of Microsoft applications (e.g., Word, PowerPoint, Excel, Visio).
  • Capacity to quickly earn the trust of others, facilitate meetings, and develop positive working relationships across the organization.
  • Ability to work with flexibility, efficiency, enthusiasm, and diplomacy both individually and as part of a complex team effort.


Physical Requirements for the Job:

  • Ability to sit in a normal seated position for extended periods of time.
  • Dexterity of hands to operate a computer keyboard, mouse pad and other office machinery.
  • The incumbent will be required to communicate regularly via telephone and face to face with internal and external customers and must be able to exchange accurate and timely information in these settings.
  • Position also requires a degree of mobility common to working in an office environment; bending, kneeling or standing during events and presentations may be required.


Additional Information:

  • Applicants must be authorized to work in the US.
  • The successful candidate(s) for this position will be subject to a pre-employment background check.
  • All employees participating in or serving children in University programs must participate in mandatory Child Abuse Prevention online training on the appropriate conduct around children, protecting children from abuse and neglect, and reporting of known or suspected child abuse and neglect.


Classified Title: Business Solution Analyst 
Working Title: Senior Business Analyst  ​​​​​
Role/Level/Range: ATP/04/PE 
Starting Salary Range: $69,140 to $95,005 annually
Employee group: Full Time 
Schedule: M-F, 8:30am - 5:00 pm 
Exempt Status: Exempt  
Location: Mount Washington Campus
Department name: 10000115-Special Projects 
Personnel area: Academic and Business Centers


The successful candidate(s) for this position will be subject to a pre-employment background check.


If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at For TTY users, call via Maryland Relay or dial 711.


The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.


During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.


The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled. 


EEO is the Law
Learn more:
Important legal information


Mount Washington Campus