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Requisition ID:  116421

Senior Business Analyst

The Student Services Excellence Initiative (SSEI) team exists at JHU to improve students’ experience as they navigate several important administrative student services, including admissions, advising, registration, billing, financial aid, and career services. We are seeking a Senior Business Analyst who will partner with stakeholders to improve business processes, enhance organizational structures and policies, and implement new/improved technical solutions within these areas.


This position will be based at JHU's Mt. Washington, Baltimore campus but will work with customers and colleagues at multiple sites in and around Baltimore both in-person and virtually.


Specific Duties & Responsibilities

Analytics and Problem Solving

  • Conduct stakeholder interviews related to data analysis, data interpretation, and process design to identify, recommend, and solve business problems within the areas of registration, billing, financial aid, and possibly academic advising administration.
  • Use analytic and process management tools to effectively gather and analyze data to improve business processes and workflow in these areas.
  • Efficiently gather and synthesize data, conduct research, and summarize conclusions.


Project Management

  • Establish knowledge of financial, business, and technological practices around the university to effectively support projects.
  • Lead discussions with stakeholders to develop project strategic plans/roadmaps based on the needs of stakeholders. This includes the ability to:
    • Prioritize requirements based on estimated impact to users, cost to implement, and availability of existing solutions.
    • Measure and evaluate the success of solutions.
    • Present roadmaps and progress to executive stakeholders.
    • Perform project management duties.
  • Assess change readiness among stakeholders identifying and helping mitigate implementation barriers and risks as needed.


Stakeholder Relationship Management

  • Lead and manage others in developing innovative solutions to important, highly complex strategic and operating problems within administrative student services.
  • Independently lead stakeholder interviews and/or design sessions by running well organized meetings.
  • Work closely with stakeholders to understand and translate their functional needs into technical requirements.
  • Quickly establish credibility for the project by proactively building strategic working relationships.
  • Effectively obtain and respond to stakeholder feedback, measure customer satisfaction, and track performance.


Knowledge, Skills, Abilities, and Competencies

  • Ability to Implement advanced strategies for gathering, reviewing, and analyzing data requirements.
  • Able to lead and manage work with professionals from multiple functional offices and schools (including billing, registration, financial aid, IT, Human Resources, and more).
  • Able to prioritize requirements and create conceptual prototypes and mock-ups.
  • Master strategic business process modeling and Lean/human-centered design concepts (through professional development courses as needed).
  • Outstanding leadership and analytical skills, excellent problem solving and critical thinking skills, and strong written and oral communication and presentation skills.
  • Advanced organizational skills and the ability to manage multiple projects/assignments simultaneously in a fast-paced work environment.
  • Experience with Lean and other business improvement and process mapping tools.
  • Skilled at executing business process improvement, business process design/redesign, functional requirements development, and data gathering and analysis responsibilities.
  • Mastery of Microsoft applications (e.g., Word, PowerPoint, Excel, Visio).
  • Capacity to quickly earn the trust of others, facilitate meetings, and develop positive working relationships across the organization.
  • Ability to work with flexibility, efficiency, enthusiasm, and diplomacy both individually and as part of a complex team effort.


Minimum Qualifications
  • Bachelor's Degree in MIS, Business Administration, or relevant functional area.
  • Four years related experience.


Preferred Qualifications
  • Master's Degree preferred.
  • Management consulting experience strongly preferred. Experience in higher education, financial analysis, project management, student services (particularly billing, registration, and/or financial aid) is desired.

 

 

Classified Title: Business Solution Analyst 
Job Posting Title (Working Title): Senior Business Analyst   
Role/Level/Range: ATP/04/PE  
Starting Salary Range: $73,300 - $128,300 Annually ($100,000 targeted; Commensurate with experience) 
Employee group: Full Time 
Schedule: Monday - Friday, 8:30 - 5:00 
Exempt Status: Exempt 
Location: Hybrid/Mount Washington Campus 
Department name: ​​​​​​​Student Services Excellence Initiative  
Personnel area: University Student Services 

 

 

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements
Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Hybrid: On-site 1-2 days a week

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