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Job Req ID:  40036

Senior Program Officer, Online Programs

The Johns Hopkins Center for Talented Youth is a nonprofit dedicated to identifying and developing the talents of academically advanced K-12 students around the world. We provide today’s brightest students with fun, challenging courses; a community of engaged learners; and a strong foundation for future success in college and their careers. Want to join our team? We’re looking for mission-driven problem-solvers who can thrive in CTY’s diverse, collaborative, fast-paced, and results-driven work environment. We value innovation, creativity, integrity, and a shared commitment to the bright young people we serve. In return, we offer employees the opportunity to be part of the Johns Hopkins community and to take advantage of our generous benefits package, which includes affordable health-care options and tuition assistance for employees and their families.


General Nature or purpose of the position:

The Senior Program Officer, Online Programs reporting to the Senior Director, is responsible for assisting with strategic operational oversight of all processes related to operating our distance education program portfolio.  This position will serve as an advisor to the Senior Director to ensure effective planning and delivery of all operational aspects of our virtual programs including but not limited to reviewing and projecting student enrollment trends, reviewing and projecting staffing needs, managing reporting and analytics needs, reviewing and making recommendations related to the Online Programs session calendar, curriculum production, and planning for the most effective student and family support for escalated questions (tier 2 support). 


This role will serve as an advocate for Academic Program Managers to understand their operational needs to effectively articulate them in the design and implementation of operational processes.  Additionally, this role must be a strong partner to various roles across CTY including leaders in Enrollment Services, Marketing & Communications, Information Technology and Human Resources to communicate and define needs and ensure the operational components of the program account for various internal needs while providing the best experience for our students and families.    


The Perfect Person

The ideal candidate for this role is energized by building relationships, listening to understand needs, identifying root causes of challenges and identifying drivers of needs to proactively anticipate and solve operational challenges.  He/she has demonstrated success managing operations in an educationally based setting that requires the use of multiple systems across many teams and/or departments.  This person is comfortable in an environment of many opinions and has a knack for creating agreement needed to move forward.  The perfect person thrives in a matrix managed environment and is comfortable getting work done through others with no formal lines of reporting structure/authority. 



Program Efficiency, Demand Planning and Managemen

  • Act as a key driver of improved workplace efficiency and a beacon of continuous business process improvement
  • Review trends in enrollment to forecast and project future student volume and subsequently engage in proactive workforce planning.  This includes identifying and projecting staffing needs
  • Work with Marketing to structure and plan marketing communications and department planning based on enrollment projections as well as strategic growth initiatives


Reporting and Analytics  


Course Offering Planning and Management 

  • Serve as key contributor with the Enrollment team to set the Online Programs session calendar with consideration for various operational impacts
  • Work with the Manager of Curriculum Production to ensure that courses are set for enrollments on session and individually paced schedules   


Family and Student Support Management  

  • Manage operational process to provide support for escalated inquiries from prospective and current students and families (tier 2 support). 
  • Partner with Information Office and Enrollment Services to ensure a best in class support operation, make recommendations and implement enhancements as needed


Systems Planning and Management 

  • Serve as the key contributor with various stakeholders in CTY Information Technology, Marketing and others to assist in the design of operational systems to support the family throughout the enrollment lifecycle with specific focus on proactively identifying and planning for operational impacts 
  • Serve as a key stakeholder/SME for replacement and upgrades to CTY’s current IT systems underway now. This will be a key part of this role over the next two years in particular.


Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice. 


Minimum Requirements:

  • Bachelor’s degree. Master’s degree preferred.
  • At least seven years professional work experience in student support or operational area in an educational setting  
  • Additional education may be substituted for required experience, to the extent permitted by the JHU equivalency formula


JHU Equivalency Formula: 18 graduate degree credits may substitute for one year of experience. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.


Required Special Skills and Knowledge:

  • Excellent written and verbal communication skills
  • Strong customer service attitude
  • Excellent attention to detail
  • Excellent computer skills
  • Excellent interpersonal skills
  • Ability to work independently as well as within a team environment
  • Experience with technology-oriented programs and/or distance education


Physical Requirements for the Job:

  • Ability to access and transmit information using a computer 
  • Dexterity of hands to operate a computer keyboard, mouse/trackpad and other office machinery
  • Ability to communicate regularly via telephone or Skype, email, and face-to-face with internal and external audiences and must be able to exchange accurate and timely information in these settings


Supervisory Responsibility:

Supervises operational team responsible for reporting, system administration and customer service inquiries related to online programs including a combination of management and other full-time and part-time staff. 


Additional Information:

  • Applicants must be authorized to work in the US.       
  • The successful candidate(s) for this position will be subject to a pre-employment background check.       
  • All employees participating in or serving children in University programs must participate in mandatory Child Abuse Prevention online training on the appropriate conduct around children, protecting children from abuse and neglect, and reporting of known or suspected child abuse and neglect.

Classified Title: Sr. Program Officer 
Working Title:    Sr. Program Officer, Online Programs​​​​​
Role/Level/Range: ACRP/04/MF 
Starting Salary Range: $70,805 - $97,435, Annually
Employee Group: Full Time 
Schedule: Monday-Friday, 8:30 a.m. - 5:00 p.m.
Exempt Status: Exempt  
Location: Mount Washington Campus 
Department Name: CTY Online Programs 
Personnel Area: Academic and Business Centers


The successful candidate(s) for this position will be subject to a pre-employment background check.


If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.


The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.


During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.


The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


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