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Requisition ID:  116356

Sr. Academic Program Coordinator & Undergraduate Advisor

With the purpose of facilitating student success, retention, and graduation, we are seeking a Sr. Academic Program Coordinator & Undergraduate Advisor, who will serve as the primary advisor and point of contact for approximately 200 undergraduate students, helping them achieve their academic goals. This position will also support the administrative needs of the Academic Affairs office, and other advising needs for The Peabody Conservatory undergraduate student population.


The Peabody Institute of The Johns Hopkins University advances a dynamic, 21st-century model of performing arts training in pursuit of its mission: to elevate the human experience through leadership at the intersection of art and education. Through its Conservatory for undergraduate and graduate studies and the Preparatory, Baltimore’s largest community performing arts school, Peabody empowers musicians and dancers from diverse backgrounds to create and perform at the highest level.


Specific Duties & Responsibilities


Student Success Advising

  • Serves as advisor to approximately 200 Peabody undergraduate students.
  • Assists with course planning and registration.
  • Liaises with the Peabody Office of the Registrar and/or Student Enrollment and Account Management (SEAM) on student enrollment, with a strong focus on new and graduating students.
  • Serves as first point of contact for all Peabody undergraduate students, referring problems to the correct area for resolution and facilitating connection.
  • Troubleshoots problems with registration and refer students to support services to facilitate success.
  • Connects students to campus resources, such as case management, student disability services, and mental health services.
  • Advises students on academic opportunities, requirements, policies, and procedures.
  • Creates and maintains accurate academic records using degree audit software and SIS, document student meetings and notes in the student information database.
  • Works with students returning from leave to develop and implement student success plans.
  • Develops and implements intentional outreach strategies for students who have been or are at-risk of being separated from the University.
  • Serves on the CARE team, working with cross-campus partners to develop and implement action plans to support students in need.
  • Serves as liaison to Student Disability Services for students in need of academic accommodations.
  • Addresss inquiries from families and prospective students as appropriate.


Student Supervision and Program Management

  • Selects, trains, and supervises a team of peer tutors.
  • Establishes connections with Homewood academic support to explore resources available for Peabody students.
  • Assesses trends in student academic needs and work to address these concerns through programs and services.


Student Tracking

  • Tracks student progress by running reports, analyzing student data, and communicating with students regarding registration, grades, and graduation.Maintain notes on student meetings and oversee storage of pertinent documents in OnBase.Maintain accurate records within and utilize Degree Audit; track student progress by running reports and analyzing student data.
  • Tracks student progress by running reports, analyzing student data, and communicating with students regarding registration, grades, and graduation.
  • Maintains notes on student meetings and oversee storage of pertinent documents in OnBase.
  • Maintains accurate records within and utilize Degree Audit; track student progress by running reports and analyzing student data.


Special Knowledge, Skills and Abilities

  • Ability to interact productively with faculty, administrators, students and other academic and administrative departments.
  • Excellent communication and consensus building skills.
  • Demonstrated success in providing friendly, high quality customer services and effective outreach abilities.
  • Excellent organizational skills and attention to detail.
  • Ability to use common technology platforms.
  • Demonstrated cultural competence.
  • Knowledge of high achieving student populations.
  • Knowledge of co-curricular academic experiences necessary for a comprehensive undergraduate experience.
  • Sensitivity to handling of private information, and ability to keep confidentiality and adhere to FERPA.


Minimum Qualifications
  • High School Diploma or graduation equivalent. Bachelor's degree preferred.
  • Five years progressively responsible administrative/academic experience.
  • Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.


Preferred Qualifications
  • Three years of experience with higher education advising and retention experience.
  • Degree in music or comparable professional experience.

 

 

Classified Title: Sr. Academic Program Coordinator 
Job Posting Title (Working Title): Sr. Academic Program Coordinator & Undergraduate Advisor   
Role/Level/Range: ATO 37.5/03/OF  
Starting Salary Range: $21.25 - $36.90 HRLY ($50,000 targeted; Commensurate with experience) 
Employee group: Full Time 
Schedule: 37.5 hours per week 
Exempt Status: Non-Exempt 
Location: Hybrid/Peabody Institute 
Department name: ​​​​​​​Academic Affairs  
Personnel area: Peabody 

 

 

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements
Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Hybrid: On-site 3-4 days a week

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