Sr. Administrative Coordinator
We are seeking a Sr. Administrative Coordinator to facilitate operating efficiencies to sustain growth for the Pava Center. This position will be the first individual many students, faculty, staff and guests interact with at the Pava Center, so exemplary customer service is critical for success.
The Pava Marie LaPere Center for Entrepreneurship is the Johns Hopkins University center for student entrepreneurship and innovation. Uniquely housed in the University’s Tech Ventures division, the Pava Center collaborates with stakeholders across campus to support undergrads to post-docs. Programming facilitates dynamic experiential-learning, designed to expand opportunities for all, with long-term career relevance. The Pava Center is grounded in Baltimore, with an eye toward the world, seeking to build the teams of tomorrow by empowering creators and change-makers, entrepreneurs and innovators, doers and go-getters
As part of the startup ecosystem at JHTV, the Pava Center operates out of an open-office and co-working space in Remington, on the edge of the JHU Homewood campus. While a mix of in-person and online programming is offered by the office, due to the highly collaborative nature of the job and the support offered to students and affiliates, this role is primarily in-person. This position will staff the front desk of the Pava Center and be the first face most visitors see.
The individual in this role will develop knowledge of tasks and programs led by Pava Center staff, programmatic schedules, and other entrepreneurship initiatives, so they can effectively direct initial engagements to the appropriate next step. This role has growth potential in building experience working with startups, student populations, and with other higher education administrators. This role will be responsible for key aspects of event and program planning, specifically with invoices, attendance, and logistical support. There is additional opportunity and flexibility to bring in skills and creativity, as relevant, for work supporting student companies (e.g. leading a workshop on a relevant topic within the individual’s domain of expertise).
The Sr. Administrative Coordinator role will work to ensure smooth operations of the Pava Center and will serve the critical role of triaging needs of students, faculty, staff, vendors and other guests. The Sr. Administrative Coordinator reports to the Associate Director of the Pava Center.
For further information on the Pava Center, visit https://pavacenter.jhu.edu/
Specific Duties & Responsibilities
- Manages front of house operations at the Pava Center, which entails welcoming students, faculty, staff, and other guests to the space.
- Directs all building visitors to the appropriate staff person, conference room, or event/program.
- Supports daily operations at the Pava Center by coordinating conference room reservations, security and housekeeping schedules and ordering supplies for the space and events. Serves as primary contact to vendors and service providers. Individual will review and negotiate price proposals (e.g., caterers, florists, sound/stage companies, electricians, plumbers, building management, printers, mailing houses, etc.).
- Maintains an event vendor resources list and identifies back-up suppliers for contingency plans.
- Tracks Pava Center facility usage, manages day-of building logistics with guests (including procedures of A/V, technology, incorporation of Pava Center staff, if relevant).
- Uses various software applications, such as word processors, spreadsheets, and relational databases, to assemble, manipulate and/or format data and/or reports.
- Reconciles invoices/bills and processes payments related to Pava Center operations.
- Advises on the annual budgeting process by producing and maintaining detailed reports of operating expenses and supply usage along with projections for the next fiscal year.
- Gathers information and statistics and prepares reports on each event to determine success and guide future event planning, such as: data on RSVP vs attendance, geographic and demographic information of attendees, cost per participant, event follow up activities, and surveying and reporting on faculty and staff satisfaction with the event. Incorporates data into relevant databases such as Salesforce.
- Makes recommendations on how to improve events in the future in collaboration with the entire Pava Center team.
- Assists with special projects, programs and administrative tasks as needed.
Note: Occasional evening and weekend work may be required to staff and manage events.
Special Knowledge, Skills & Abilities
- Strong project management skills, including the ability to develop appropriate timelines and meet deadlines.
- Knowledge of event planning and coordination.
- Strong attention to detail.
- Excellent verbal communication skills, with the ability to speak comfortably to small groups.
- Strong written communication skills, including the ability to draft emails using excellent form, style, grammar, and spelling.
- Strong interpersonal skills with the ability to work with diverse audiences.
- High degree of comfort and skill working with MS Office, including Excel, PowerPoint, Outlook, Word, Teams, and Zoom.
- Ability to work independently and collaboratively as part of a team; to take initiative and be flexible.
- Strong organizational skills; acutely detail-oriented and excellent with follow-through.
- Professional manner with the communication and interpersonal skills necessary to handle sensitive and confidential situations with poise, tact, and diplomacy.
- Knowledge of SAP is a plus.
- Interest in working with students and knowledge of entrepreneurship is a plus.
Minimum Qualifications
- High School Diploma or graduation equivalent.
- Five years progressively responsible administrative experience.
- Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
- U.S. Citizen or legal permanent resident required due to Federal Export Controls.
- Bachelor’s Degree in general office administration, higher education administration, or a closely related field strongly preferred.
- Administrative experience in an academic setting strongly preferred.
Classified Title: Sr. Administrative Coordinator
Role/Level/Range: ATO 37.5/03/OF
Starting Salary Range: $21.25 - $29.05 - $36.90 HRLY ($55,000 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: M-F/8:30am-5pm
FLSA Status: Non-Exempt
Location: Homewood Campus
Department name: Johns Hopkins Technology Ventures
Personnel area: Academic and Business Centers