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Job Req ID:  41643

Sr. Community Outreach Specialist

<span style="font-family:"Times New Roman",serif">General Summary/Purpose<span style="font-family:"Times New Roman",serif">:

<span style="font-family:"Times New Roman",serif">The Telehealth Communication Specialist will use virtual technologies to bridge gaps in services for people at high risk for HIV, people living with HIV that are newly diagnosed or previously diagnosed and need of support with linkage, engagement, and/or retention in care.  He/she will facilitate referral for home-based HIV and STI testing, post-test counseling and status neutral linkage to care. He/she will assist John G. Bartlett Specialty Practice staff on how to use virtual technologies to assist patients in attending telehealth appointments. In addition, he/she will work with Johns Hopkins marketing to develop the Bartlett Telehealth program website and will maintain a social medial presence through Twitter, Instagram and other apps as appropriate. The Telehealth Navigator will provide telehealth navigation services to individuals identified through community partner programs. He/she will work in collaboration with the JGBSP Telehealth Program manager in developing and implementing data and reporting protocols. The Telehealth virtual outreach program is a new program at JGBSP that will allow for expansion of HIV prevention and HIV treatment outreach services into the virtual realm.


Specific Duties & Responsibilities:

  • Initiate, build and maintain professional relationships with patients in the clinic, offering support and guidance in medical and non-medical supportive services that are available in our program and in the community.
  • Use virtual technologies (iPad, iPhone, Laptop) to link people to HIV prevention and HIV treatment services.
  • Assist clients in navigating a complex medical system by building trust and a professional working relationship.
  • Work in collaboration with Telehealth Program manager on developing virtual HIV prevention, HIV treatment and Telehealth marketing materials.
  • Work with Telehealth Program manager on developing and implementing virtual outreach protocols.
  • Maintain all data tracking systems.
  • Act as a liaison between social work, clinic staff and patients as needed
  • Develop a virtual referral process between JGBSP and community partners.
  • Develop and implement telehealth trainings for peer navigators and other staff as needed.
  • Oversee social media engagement activities for the JGBSP (creating and planning content, posting, and tracking posts across social media platforms e.g. Facebook, Twitter, Instagram and other social media platforms as needed).
  • Work in collaboration with other social media staff to ensure coverage of day-to-day social media activities.
  • Report social media actives on bi-weekly basis to the Telehealth program manager.
  • Communicate any issues of concern (e.g., mental health concerns, substance use concerns, non-adherence) to patient care team.
  • Work with JGBSP navigators in creating social media campaigns and promotions.
  • Establish and maintain relationships with community partners by attending virtual meetings, town halls and events.
  • Assess the patient’s strengths as well as needs to address individual and community barriers to care and intervene as appropriate. 
  • Assist with patient virtual education groups in the John G. Bartlett Specialty Practice (JGBSP). 
  • Conduct follow-up telephone and/or secure video calls with clients to ensure that services were obtained; reschedule appointments as needed.
  • Educate patients on self-advocacy skills and empower them to communicate effectively with their health care team
  • Encourage patients to use supportive services and counseling (e.g. substance use counseling, therapy, etc.)
  • Help coordinate and potentially accompany patients to medical appointments.
  • Help coordinate telemedicine appointments via phone or secure video appointment.
  • Provide educational resource materials via social media and other established virtual platforms
  • <span style="font-family:"Times New Roman",serif">Provide referrals for HIV services as needed.
  • <span style="font-family:"Times New Roman",serif">Provide wellness phone calls and support to persons struggling with adherence and/or psychosocial issues (i.e. sexual orientation, gender identity, unemployment)  
  • <span style="font-family:"Times New Roman",serif">Assist with administration of annual patient satisfaction surveys
  • <span style="font-family:"Times New Roman",serif">Plan and conduct client focus groups as needed.
  • <span style="font-family:"Times New Roman",serif">Assist with tracking information and general record keeping
  • <span style="font-family:"Times New Roman",serif">Maintain client confidentiality
  • <span style="font-family:"Times New Roman",serif">Provide direct service to potential consumers and to those JGBSP consumers who have fallen out of care.  
  • <span style="font-family:"Times New Roman",serif">Document and provide pertinent information regarding services delivered in the EMR.
  • <span style="font-family:"Times New Roman",serif">Build rapport with community based agencies in an effort to streamline referral processes for housing, domestic violence support, legal services etc.  
  • Attend and participate in regularly scheduled staff meetings and conference calls
  • Work closely with other program navigators to plan and conduct navigation and virtual outreach activities. 
  • Participate in health promotion and health education outreach
  • Provide HIV testing and counseling services at JGBSP and JGBSP community events
  •  Any other duties at the discretion of the supervisor or manager of the project


<span style="font-family:"Times New Roman",serif">Reports To:               

  • <span style="font-family:"Times New Roman",serif">HIV/AIDS Program Supervisor


<span style="font-family:"Times New Roman",serif">Minimum Qualifications (mandatory):

  • <span style="font-family:"Times New Roman",serif">Bachelor’s degree required (preferably in Marketing, Communications or similar academic experience).
  • <span style="font-family:"Times New Roman",serif">Some related experience required.
  • <span style="font-family:"Times New Roman",serif">Complete and pass JHU competency exams in HIPPA privacy


<span style="font-family:"Times New Roman",serif">Preferred Qualifications:

  • <span style="font-family:"Times New Roman",serif">1 year working with persons at high risk for HIV and/or living with HIV preferred, not required.
  • <span style="font-family:"Times New Roman",serif">Minimum of two (2) years of marketing, social medial or communication experience preferred.
  • <span style="font-family:"Times New Roman",serif">A degree or certificate in Testing and counseling is preferable.


Special Knowledge, Skills, and Abilities:

  • Ability to maintain clear professional boundaries
  • Proficiency with MS Word and MS Excel
  • Excellent writing and interpersonal communication skills, particularly for communicating with a wide variety of individuals from patients to administrative personnel, experienced clinicians, and physicians
  • Ability to adhere to policy and procedures and maintain clear professional boundaries


Classified Title: Sr. Community Outreach Specialist 
Working Title: Sr. Community Outreach Specialist  ​​​​​
Role/Level/Range: ACRO40/E/02/CD 
Starting Salary Range: $16.26-$22.35 per hour (commensurate with experience)
Employee group: Full Time 
Schedule: Monday-Friday/8:30am-5:00pm 
Exempt Status: Non-Exempt  
Location: 04-MD:School of Medicine Campus 
Department name: 60000454-SOM DOM ID Moore Clinic 
Personnel area: School of Medicine


The successful candidate(s) for this position will be subject to a pre-employment background check.


If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.


The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.


During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.


The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


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