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Job Req ID:  99396

Sr. Manager, Quality Assurance, Design & Construction

Johns Hopkins is America's first research university, founded on the belief that teaching and research are interdependent, and that a modern university must do both well. Nearly 140 years later, Johns Hopkins remains a world leader in both teaching and research, with more than 21,000 undergraduate and graduate students studying with esteemed faculty members across nine world-class academic divisions. The school overall is currently 11th in U.S. News & World Report’s best universities rankings, with nationally ranked programs in public health, nursing, medicine, engineering, education, and several others.

Johns Hopkins University is based in Baltimore and has 10 divisions spread out across 10 campuses on three continents. There are four Baltimore campuses: Homewood, where the schools of Arts and Sciences, Engineering, and Education are located, East Baltimore, home to the schools of Medicine, Nursing, and Public Health, as well as the world-renowned Johns Hopkins Hospital; the Peabody campus, site of the Peabody Institute, the nation's oldest conservatory; and Harbor East, the waterfront home of the Carey Business School. The School of Advanced International Studies is based in Washington, D.C., about an hour south of Baltimore, but also has campuses in Italy and China. Additionally, Johns Hopkins has regional satellite campuses in Montgomery County, Maryland, a burgeoning biotech hub north of Washington, D.C.; and in Columbia, Maryland, located just outside Baltimore. Johns Hopkins Applied Physics Laboratory, the nation's largest university-affiliated research center, is based in nearby Laurel, Maryland.

The Johns Hopkins Facilities and Real Estate (JHFRE) Design & Construction Department (D&C) is responsible for management of the design, construction and occupancy for all new construction, major projects, renovations, and capital renewal projects on the historic JHU Homewood campus, Mount Washington campus, JH at Eastern, JH at Keswick, Washington DC campus, Montgomery County Campus, Bayview campus and for all university schools and divisions, except the Bloomberg School of Public Health, School of Medicine, and Applied Physics Lab. The Department collaborates with a broad constituency of Hopkins Deans, Department Chairs, Trustees, Faculty, Researchers, Senior Administrators, and Directors as well as outside architects, engineers, and constructors to ensure that project management processes support the completion of projects on time and within budget.

We are seeking a Senior Manager of Design & Construction under general supervision of the Associate Director, Quality Assurance, Design & Construction, the Sr. Manager oversees the quality control process during the building design and construction phases for assigned projects, working closely with JHFRE, design and construction team members.

Specific Duties & Responsibilities

  • Reports to: Associate Director, Quality Assurance, Design & Construction

  • Oversees Quality Control programs established by design and construction vendors, advising JHFRE Project Managers on content, application and execution of those QC programs.
  • Supports development of JHFRE Quality Control policies and procedures providing scope and goals direction for design and construction vendors.

  • Along with the Associate Director, responsible for supporting and maintaining a high quality, service oriented, professional design and construction department with an engaged staff and vendors performing at their highest level in a workplace environment where they feel empowered, respected, trusted and valued.
  • Provides expertise on matters related to quality control design and construction goals, processes and specific issues, and acts as a resource for all project team members on quality control programs established for each project.
  • Day to day tasks either managed or accomplished for each assigned project directly may include Perform design and constructability review of drawings, and specifications.
  • Review the drawings to determine if there are code deficiencies, missing elements, or coordination issues between the various disciplines.
  • Recommend cost-effective alternative solutions to the project team during the design phase.
  • Attend appropriate construction team meetings regularly and participate in BIM modeling clash detection and coordination activities.
  • Assure Constructor has established and maintains a QA/QC process and reporting, and review same on a regular basis for proactive open items timely completion.
  • Review and comment on project Submittals and RFI’s.
  • Verify Change Order work incorporation will not compromise design or construction quality.
  • Review manufacturer’s installation guidelines and field verify for compatibility and compliance of product installation. For example exterior envelope, roofing and waterproofing systems, components, and product compatibilities.
  • Field oversight of project consultants / inspectors such as Waterproofing, Special Inspection, Geotechnical, Acoustics, Systems Commissioning.
  • Assure Constructors’ tracking of associated Consultant Field Observation. 
  • Reports, required actions and timely completion of same.
  • Field inspection and verification of all trade work as it relates to plans, details, specifications, applicable jurisdictional codes, manufacturer’s installation requirements, Facilities

            Design Guidelines, etc.

  • Owners’ representation for verification of field-performed testing.
  • Coordinates and recommends proactive quality control activities associated with project assignments, evaluates each project’s progress on a regular basis, and provides recommendations for specific project quality action items.
  • Assists Associate Director with developing and implementing a quality control policy with specific goals and procedures, recommending priorities, establishing objectives, goals and key results expected of each project team.
  • Assists with quality control training and professional development opportunities for D&C staff.
  • With D&C staff, refines and implements project management procedures; Ensures adherence to policies, procedures, and D&C project management standards.
  • Provides superior customer service to internal and external D&C customers by understanding the programmatic facility quality needs of customers and translating them into completed projects in a timely manner.
  • Develops a high value service ethic such that internal clients rely on D&C for professional advice, guidance, project leadership and consistently high-quality project results.
  • Provides inclusive quality-focused planning and review approach with JHU operations, maintenance, management, and service peers to assure delivery of projects that are appropriate for their function, easy to maintain, durable, energy efficient, integrated with existing systems, and aligned with the strategic mission.
  • Works cohesively with all units of Facilities and Real Estate to support the overall mission of the organization.
  • Fosters collaborative relationships among all project team members.
  • In coordination with project Sr Project Managers, represents the university to external constituencies including architects, engineers, constructors, regulatory agencies, etc. on a variety of issues related to project quality aspects.
  • Develops excellent vendor relations based on reasonable expectations, consistency in project execution, collaboration, fairness, clear direction, and enjoyable working relationships.
  • Participates in the development of project schedules, recommends quality control activities and milestones within those schedules, and monitors progress to ensure timely quality control activities are completed.
  • Actively engages project teams during design and inspects each project on a regular basis during construction to ensure JHFRE quality control program compliance.
  • Monitors project development to ensure effective quality control processes and reporting are in place and incorporates appropriate risk management practices to address the specific risks inherent in campus renovation, infrastructure and construction projects.
  • Promotes sustainable practices in the project delivery process through careful attention to details supporting overall project sustainability.

Decision Making

  • Promotes and monitors quality assurance opportunities in the JHFRE project delivery process.
  • Supports development and reviews RFP’s to assure quality control policy, processes and procedures are incorporated in the vendor proposal solicitation process.
  • Along with Associate Director, reviews proposals and bids related to quality assurance activities, and may attend consultant and vendor interviews.   


  • Provides quality control program leadership on assigned projects; confirms appropriate programs and procedures are put in place for each project with project managers, design and construction vendors.
  • Assures quality control program reporting is completed regularly for assigned projects.
  • Provides recommendations to the Associate Director and JHFRE project team members regarding processes and issues observed needing input, direction or correction.
  • Conducts quality control audits for assigned projects.
  • With the Associate Director, develops JHFRE functional area leadership by identifying quality assurance skills gaps, ensuring the availability of appropriate training, providing coaching and guidance, empowering employees to enhance their performance potential.


  • Exchanges routine and non-routine information with staff, vendors, internal and external clients using tact and persuasion as appropriate requiring good oral and written communication skills.
  • Communicates with project constituents so they are informed of project quality planning and progress.
  • Clearly communicates and reinforces quality control performance expectations and job responsibilities with assigned projects’ management, design and construction vendor staff.
  • Advocates a position and negotiates or compromises as necessary.
  • Uses verbal and written communication to establish a culture of collaboration, consensus-based problem solving, and positive diplomacy.


Special Knowledge, Skills & Abilities

  • Ability to support a quality control program with a project portfolio of varied typology, budget size, and schedule requirements.
  • Proven leader, manager, and mentor with demonstrated successful change management skills supporting consistently high-quality project results.
  • Collaborative, inclusive, consensus-building management style.
  • Ability to build and sustain positive and collaborative working relationships with a wide range of constituents.
  • Extensive customer service skills.
  • Ability to coordinate and prioritize tasks, resolve detailed problems, negotiate solutions, and prioritize work to ensure resources are employed appropriately.
  • Superior written and oral communication skills, including the ability to present complex material in a useful and understandable fashion to diverse audiences.
  • Strategic thinker with proven planning skills.
  • Commitment to the mission of the University, customer service, and best practices in design and construction delivery.
  • Physical Requirements
  • Sitting in a normal seated position for extended periods of time, as well as ability to safely move about an active project site during construction, supporting inspection and observation activities or trade work in progress.
  • Reaching by extending hand(s) or arm(s) in any direction.
  • Finger dexterity required to manipulate objects with fingers rather than with whole hands(s) or arm(s), for example, using a keyboard.
  • Communication skills using spoken and written word.
  • Ability to see within normal parameters.
  • Ability to hear within normal range.
  • Ability to move about.

Minimum Qualifications
  • Bachelor's Degree in Construction Management, Architecture or Engineering.
  • Eight years of construction/project management experience.
  • Additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications
  • Ten to 15 years progressively responsible collaboration experience of professional staff on complex projects preferred.


Classified Title: Sr. Design & Construction Project Manager   
Role/Level/Range: ATP/04/PF  
Starting Salary Range: $83,100 - $114,230 (Commensurate with experience)
Employee group: Full Time 
Schedule: Monday - Friday 7.5 
Exempt Status: Exempt 
Location: ​​​​​​​Flexible/JH at Keswick
Department name: ​​​​​​​Design & Construction 
Personnel area: University Administration 


Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:

30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.


The successful candidate(s) for this position will be subject to a pre-employment background check.


The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.


Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


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The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


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JH at Keswick