Sr. Medical Office Coordinator

We are seeking a Sr. Medical Office Coordinator for scheduling of complex OR cases for multiple GYN/OB physicians at ORs and ASCs across Johns Hopkins Medicine. This role serves as a liaison between the physician and the patient for procedure and pre/post operative appointment scheduling as well as sending out packets with surgical instructions. Great attention to detail and effective communication skills are essential for this vital role.

Specific Duties & Responsibilities

Professionally and efficiently handle all incoming requests from patients and ensure that issues are resolved promptly and thoroughly.
Provide quality service and support in a variety of areas which may include, but not limited to scheduling, registration and care coordination.
Schedule complex OR cases for multiple GYN/OB physicians at Johns Hopkins Bayview Medical Center, Johns Hopkins Hospital, Howard County Medical Center, White Marsh ASC and Greenspring Station ASC.
Primary point of contact between physicians and patients.
Review clinic schedules and make adjustments as appropriate to ensure appropriate patient access.
Complex scheduling between physicians in various departments for patient surgical coordination.
Assist in drafting and implementation of departmental operating protocols relating to surgery.
Coordinate all pieces of patient care both pre- and post-op. This includes scheduling all preliminary exams, imaging studies, and pre-operative diagnostics in a timely fashion.
Audit scheduled cases to ensure appropriate instrumentation/equipment and time requested is accurate.
Routinely address complex situations based on past experiences, and knowledge of healthcare resources and they should be used. Examples may include working with VIP patients, work with international patients, and other unique scheduling situations.
Coordinate insurance pre-authorizations and peer-to-peer/appeal instances as needed.
Proofread communications to ensure accuracy and appropriateness.
Draft communication to patients regarding upcoming procedures.
Create forms for internal/external use for OR cases/patients.
General office duties, mail, fax, typing, scanning.
Cover for other surgical coordinators in their absence.
Perform other duties as needed.

Special Knowledge, Skills & Abilities

Requires good oral and written communication skills.
Intermediate computer and proofreading skills required.
Medical terminology required.
Ability to execute decisions regarding patient and physician issues in a timely fashion with minimal error.

Minimum Qualifications

High School Diploma or graduation equivalent.
Three years progressively responsible medical office experience. Medical terminology required. Intermediate computer and proofreading skills required.
Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

Experience in within Johns Hopkins Medicine strongly preferred.
Experience using Epic, specifically for surgical case scheduling.

Classified Title: Sr. Medical Office Coordinator
Role/Level/Range: ATO 40/E/02/OE
Starting Salary Range: $19.75 - $35.35 HRLY ($48,000 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: M-F 8am - 5pm
FLSA Status: Non-Exempt
Location: Johns Hopkins Bayview
Department name: SOM OB GYN Bay Gynecology Obstetrics Bay
Personnel area: School of Medicine

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements
Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Johns Hopkins Bayview

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