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Requisition ID:  117631

Sr. Medical Office Coordinator

We are seeking a Sr. Medical Office Coordinator who will provide administrative support for day-to-day activities in a multi-faceted complex practice to ensure a smoothly functioning office and strong patient relations. Uses automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Works with physicians, pharmacies and third-party carriers for patient related assistance. Provides administrative support to doctors and reviews and responds to patient In-basket messages. Works professionally in a team-based environment.


Specific Duties & Responsibilities

  • Responds to in-basket messages from patients timely. Escalates messages to physicians as needed.
  • Acts as primary point of contact for front desk scheduling, communication and coverage.
  • Trains new staff and helps provide guidance for incoming fellows.
  • Serves as an Epic super user for new employees.
  • Schedules appointments with VIP patients, international patients and unique scheduling situations such as complex coordination of care across departments.
  • Answers questions from patients about billing and refers them to JHU Physician Billing Services and/or JHH Financial Services as needed.
  • Assists in obtaining insurance preauthorization and single case agreements by submitting necessary clinical information as instructed by the physician. Maintains data to track prior authorizations, laboratory tests, patient records, and paperwork such as FMLA and MVA forms.
  • Coordinates and directs patients to appropriate personnel/departments should they need assistance scheduling lab tests and other procedures.
  • Performs patient reminder courtesy calls upon physicians’ request.
  • Follows up with “No Show” appointments to reschedule patients.
  • Routinely checks voice mail and returns calls to patients within 24-48 business hours.
  • Reviews clinic schedules in advance of date of service and make adjustments as appropriate.
  • Pends RX refills and routes to physician.
  • Assists with preparation of correspondence, reports, posters and related documents for physicians.
  • Compiles information for reports, grant applications, manuscripts, etc.
  • Coordinates meetings and/or seminars (e.g., arrange logistics for speakers, meeting space, refreshments, invitations).
  • Prepares to support clinic activities from home in case of JHU closure (install virtual desktop and keep electronic reference lists as needed). Obtains cell or home phone numbers for physicians, staff and clinic manager.
  • Other duties as assigned.


Minimum Qualifications
  • High School Diploma or graduation equivalent.
  • Three years progressively responsible medical office experience. Medical terminology required. Intermediate computer and proofreading skills required.
  • Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

 

 

Classified Title: Sr. Medical Office Coordinator 
Role/Level/Range: ATO 40/E/02/OE  
Starting Salary Range: $18.20 - $33.90 HRLY (Commensurate w/exp.) 
Employee group: Full Time 
Schedule: Monday-Friday, 8:30 am - 5:00 pm 
FLSA Status: Non-Exempt 
Location: School of Medicine Campus 
Department name: ​​​​​​​SOM Oph Anterior Segment  
Personnel area: School of Medicine 

 

 

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements
Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
School of Medicine - East Baltimore Campus

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