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Job Req ID:  57438

Sr. Salesforce Software Engineer


General Position Summary:


The Salesforce Senior Software Engineer position will work closely with functional leaders, organizational business units, and subject matter experts in developing solutions based on the Salesforce platform. This position will be responsible for all technical aspects of Salesforce.com, including data migrations, data quality, systems integrations, 3rd party applications, AppExchange products, and custom code. The position is also responsible for designing and maintaining a continuous integration / DevOps tooling for the team to ensure automated, repeatable and optimized processes for development, testing and deployments.



Specific duties & responsibilities


  • Ownership of all technical aspects of Salesforce.com, including data migrations, data quality, systems integrations, 3rd party applications, AppExchange products, and custom code
  • Responsible for developing in Visualforce, Apex, Salesforce Lightning, HTML, JavaScript, CSS and other technologies to build customized solutions that support business requirements and drive key business decisions
  • Technical leadership, setting best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement
  • Build continuous integration and delivery processes
  • Seek out ways to utilize SFDC to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace
  • Develop processes to integrate Salesforce with internal and external systems using Microsoft SQL Server and other ETL tools as needed
  • Define, communicate, and manage a change management (release) process to develop and implement new applications/code and updates to existing applications/code
  • Create documentation of technical processes as well as systems that the team can benefit from
  • Provide design guidance and mentorship for developers on the team



Job Scope/Complexity:

Responsible for full life-cycle of large/long-term highly complex projects. Typically manages multiple projects of varying complexities.  Based on expert technical knowledge, skills and experience, develops broad-based solutions involving multifaceted technologies, and business processes.  Leads overall strategy, design & architecture for solutions. 


Develop new solutions for the university using the Salesforce platform, help build competency in this environment among other members of the technical staff and maintain and improve existing Salesforce platform-based solutions. Scope includes, but is not limited to development of University’s Digital Experience Platform (DXP)


Develop new solutions for the university using the Salesforce platform, help build competency in this environment among other members of the technical staff and maintain and improve existing Salesforce platform-based solutions. Scope includes, but is not limited to development of University’s Digital Experience Platform (DXP)




Job Responsibilities:

The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.



  1. Define highly complex business/clinical/education problems by meeting with clients to observe and understand current processes and the issues related to those processes.  Provide written documentation of findings to share with the client and other IT colleagues.
  2.  Gather highly complex system requirements by meeting with clients and researching existing technology to understand the business requirements and possible solutions for new applications.



  1. Develop detailed tasks and project plans by analyzing project scope and milestones for highly complex projects in order to ensure product is delivered in a timely fashion according to software lifecycle standards.  Direct lower level staff by reviewing tasks and milestones for adherence to quality of deliverables.
  2. Write functional/technical specifications from the highly complex system requirements, putting them into functional and technical descriptions for use by programmers and business analysts to develop technical solutions. Direct lower level staff by reviewing their completed work.
  3. Develop/change data input, files/database structures, data transformation, algorithms, and data output by using appropriate computer language/tools to provide  technical solutions for highly complex application development tasks.  Direct lower level staff by reviewing their work.
  4. Document code and associated processes by adhering to development methodologies, adding code comments and appropriate documentation to various knowledge-base system(s) to simplify code maintenance and to improve support.  Direct lower level staff by reviewing their work.
  5. Provide monitoring and guidance in application design and development to more junior staff.  Give direction and leadership in techniques and tools to lower level staff.
  6. Provide experienced leadership for strategic planning in designing  and developing comprehensive innovative integrated solutions.





  1. Create and document highly complex test scenarios using the appropriate testing tools to validate and verify application functionality.
  2. Test all changes by using the appropriate highly complex test scenarios to ensure all delivered solutions work as expected and errors are handling in a meaningful way.
  3. Author and maintain documentation by writing audience-appropriate materials to serve as technical and/or end-user references.
  4. Mentor junior staff in testing tools and technologies by reviewing their work.



  1. Implement changes by adhering to the change management policies and procedures for any given project to communicate to all parties the nature, significance, and risk factors of the solution.
  2. Monitor changes and resolve highly complex problems requiring the highest level of technical expertise by responding as they occur, by reviewing all processing and output of the newly implemented solution, and by proactively ensuring the solution works successfully in order to satisfy the customer requirements and to provide a smooth transition to the new solution.
  3. Provide support by investigating and resolving highly complex  issues to ensure prompt, effective service.


Required Education:

  • Bachelor's degree (or foreign equivalent) in Computer Science, Computer Information Systems, Information Technology, Electronic Engineering, or a related field.
  • Additional experience may be substituted for education.
  • Equivalency Formula: 30 undergraduate degree credits or 18 graduate degree credits = 1 year of experience. For jobs where equivalency is permitted, up to two years of non-related college coursework may be applied towards the total minimum education/experience required for the respective job.



Required Experience:

  • Six years of related work experience with computer systems and applications.
  • Additional education may substitute for experience.



Preferred Job Qualifications:
Knowledge in the assigned application as well as the platform on which it runs.


Knowledge, Skills, & Abilities (KSA’s):

  • Solid understanding of and detailed experience with Salesforce.com architecture and API
  • Detailed experience writing Lightning, Visualforce and Apex classes and triggers
  • Proficiency in HTML, CSS, JavaScript, SQL, Object Oriented Programming, HTTP/REST based web services
  • Experience using Salesforce data tools: Data Loader, Force.com IDE or IlluminatedCloud, SFDX and CI/CD tools
  • Strong understanding of test-driven development practices including unit, integration and automated end to end testing.
  • Strong understanding of relational databases
  • Demonstrative success with multiple Salesforce.com integration projects
  • Experience integrating Salesforce.com with other applications via real-time, batch, sync/async
  • Experience with enterprise cloud integration technologies
  • Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users
  • Experience working in an Agile software development environment
  • Strong attention to detail and excellent problem-solving skills
  • Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams



Essential Job Functions (add position-specific functions if necessary)


Analysis and requirements gathering


Design and development


Testing and documentation


Implementation and maintenance



Additional information:


Tasks are highly complex and varied in nature. Defines and discerns key aspects of a problem and develops an integrated solution within a broad technical and business context.  Provides guidance/training to more junior staff.  Recognized expert internally within a discipline.  Will have multiple tasks with conflicting priorities. Problems are defined as business, technical and integration


Classified Title: Sr. Software Engineer 
Working Title: Sr. Salesforce Software Engineer 
Role/Level/Range: ATP/04/PF 
Starting Salary Range: Commensurate with Experience
Employee group: Full Time 
Schedule: Mon-Fri 8am-5:30pm 
Exempt Status: Exempt  
Location: 02-MD:Mount Washington Campus 
Department name: 10000020-IT@JH University Information Systems 
Personnel area: University Administration


The successful candidate(s) for this position will be subject to a pre-employment background check.


If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.


The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.


During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.


The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


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