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Job Req ID:  61039

Sr. Visitor Center Coordinator

The Office of Undergraduate Admissions is seeking a Senior Visitor Center Coordinator  who will report to an Admissions Officer and will serve as the lead member of the Visitor Center team. They will be responsible for communications with the public, interacting with both the Admissions Office and serving as a representative for the University Visitor Center. This individual will supervise 1 additional member of the Visitor Center team and 10-20 visitor center student workers and must have strong oral, written communication, and organizational skills.

 

Specific Duties & Responsibilities:

Visitor Calendar Management

  • Work across staff and teams to establish a visitor calendar (Director of On-Campus Programming, Senior Assistant Director, Events Team, etc.) for both virtual and in-person daily events
  • Maintain updates on phones and web as needed for bad weather or emergency closures
  • Create admissions officer on-call calendar for daily on-campus and virtual programming with Senior Assistant Director
  • Anticipate large volume visitor days and coordinate additional space reservations as needed

 

GotoJHU Email Account Management

  • Maintain general admissions email account
  • Create schedule for team members who will be assisting with responding to account
  • Work with the Marketing and Communications and On-Campus Programming teams to ensure templates are up to date

 

Front Desk

  • Serve as admissions representative at front desk
  • Create staffing schedule for front desk
  • Coordinate ordering of publications as needed for lobby with Marketing and Communications team
  • Work with Custodial and Maintenance to keep lobby in well-kept condition

 

Answering Phone

  • Answer phones for main admissions line
  • Create staffing schedule for phone
  • Coordinate training with teams across office to ensure information being relayed to families is accurate and up to date

 

Supervise Student Workers (10+ each semester)

  • Hire necessary student workers each semester and during the summer
  • Create a student schedule for front desk, phones, and information sessions
  • Train student workers on essential Visitor Team functions, including staffing the front desk and phone lines, providing campus tours, and more

 

Student Groups

  • Assist with managing Blue Key Society, the student organization that assists with all admissions
  • eventsManage, train, and provide mentorship to two Blue Key Society Student Coordinators who assist in schedule creation and management of the Visitor Center

 

Member of Various Working Groups Related to Daily Programming and Events

  • Tasks as needed to assist with major events for the Admissions Office
  • Organizing daily events, in addition to traditional programming

 

Group Tours

  • Coordinate group tours for high schools and community-based organizations (CBOs), including scheduling tour guides and admissions officers and all other logistics related to a visit (parking, catering, etc.)
  • Work with Access and Diversity Working Group on creating and executing programming for CBO visits

 

Serve as Liaison with Events Services Using 1st and 2nd Floor Spaces of Mason Hall

  • Manage relationships with events services in collaboration with the internal admissions special events team
  • Respond to requests for using the auditorium, conference rooms, etc.
  • Assist when appropriate

 

Website Maintenance

  • Identify areas where changes need to be made related to the visitor experience (directions, visit calendar, common questions, etc.)
  • Assist in the creation of a walking/virtual tour for the website

 

Coordinate Accommodations for Families Requesting Mobility or Accessibility Accommodations  

  • Work with vendors to find interpreters if needed
  • Coordinate with tour guide supervisor for families who need accessible tours

 

Staff Management

  • Manage 1 additional full time Visitor Center Team Member
  • Manage TLC employees as needed

 

Minimum Qualifications (Mandatory):         

  • High School Degree/GED required, Bachelor’s Degree preferred.
  • Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.
  • 5 years related work experience required.

 

Physical Requirements:

  • Must be able to stand for at least 3 hours at a time, and ability to lift and carry boxes weighing up to 25 pounds

 

Special Knowledge, Skills or Abilities:

  • Excellent customer service
  • Excellent written and oral communication skills
  • Ability to think on your feet and problem solve as needed
  • Strong organizational skills
  • Ability to learn new technology
  • Demonstrated success managing staff and students with a consistent positive attitude
  • Knowledge about the secondary school landscape and college admissions
  • Project management—demonstrated initiative, problem solving, attention to detail and team management skills
  • Ability to manage relationships in a complex environment both internally and externally
  • Strong leadership and team management skills
  • Comfortable with public speaking
     

Additional Requirements:

  • Ability to work nights and weekends as needed

 

JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

 

Classified Title: Sr Visitor Center Coordinator
Working Title: Visitor Center Lead 
Role/Level/Range: ACRO37.5/03/CF 
Starting Salary Range: Commensurate with experience
Employee group: Full Time 
Schedule: M-F 9-5 
Exempt Status: Non-Exempt  
Location: Homewood Campus 

Department name: Undergraduate Admissions 
Personnel area: University Student Services

 

The successful candidate(s) for this position will be subject to a pre-employment background check.

 

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

 

The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.

 

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

 

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

 

Equal Opportunity Employer
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