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Job Req ID:  14065

Stewardship Coordinator

Classified title: Communications Coordinator

Working title (if applicable): Stewardship Coordinator

Role/Level/Range: ATO/03/OE

Starting Salary Range ($s): 33,634 - 43,083

Employee group (Full time/Part-time/Limited/Casual):

Schedule (hours/days): M-F, 37.5

Employee subgroup (FLSA Status): non-exempt

Department name: DAR

Personnel area (School): UA

 

OFFICE OF DONOR AND VOLUNTEER ENGAGEMENT

Position: Stewardship Coordinator

The Stewardship Coordinator reports to the Director of Stewardship and undertakes specific projects on behalf of the Office of Donor and Volunteer Engagement, including researching content, drafting and editing acknowledgements, reports and other projects related to the stewardship of Johns Hopkins University’s top donors (individuals, corporations, foundations) and volunteer leaders (trustees, trustees emeriti, advisory council and alumni leaders). The Stewardship Coordinator works closely with the President’s Office, the Office of the Vice President for Development & Alumni Relations, the Office of Principal Gifts, Development Communications, and all members of the Office of Donor and Volunteer Engagement, in particular, two Senior Writers.

 

Responsibilities

The Stewardship Coordinator will focus in the following project areas:

Presidential Acknowledgement Process (70%):

  • Assist with gift acknowledgements and other correspondence to donors and members of the board of trustees on behalf of the university’s president, the vice president for Development & Alumni Relations and other university leaders
  • Coordinate and prepare the production of high-level stewardship and acknowledgement letters from draft stage to final product, tracking multiple editing stages and reviewers, while adhering to a tight production schedule using the Correspondence Tracking system in Salesforce
  • Using ALADIN database, run and analyze gift and pledge reports and complete follow-up with the appropriate development offices to ensure timely and accurate acknowledgement of gifts
  • Train new employees and other colleagues in leadership acknowledgement process through 1:1 mentoring, co-leading the Acknowledgement writing class and creating informational training guides
  • Coordinate the annual trustee solicitation and acknowledgement process two times per year with the Office of the Vice President and divisional development offices

 

Support for stewardship program (20%):

  • Ensure preparation of monthly reports for new constituents qualifying for stewardship and work with divisional colleagues to ensure accuracy of portfolio assignments and corresponding stewardship plans
  • Coordinate stewardship category updates and enter actions into ALADIN on behalf of stewardship officers, divisional colleagues, and Director of Stewardship
  • Use ALADIN database to research donor records and assemble gift accounting information for letters and reports
  • Assist with the completion of annual mandatory stewardship plan for the Dormant and Permanent portfolio
  • Keep accurate, up to date, donor stewardship records in the Relationship Management System including entering data into the ALADIN database

 

Other (10%):

  • Assist with ‘customer service’ phone calls regarding gift receipts and inquiries, working closely with DOFFs and Development Business Services to resolve any issues in a timely manner; ensure Director is aware of any recurrent issues and calls from trustees or principal donors
  • Assist with creative, personalized stewardship projects including books, videos and gifts for top donors
  • Present information and track progress in concise understandable formats
  • Prepare presentations for internal and external meetings using PowerPoint and other web-based presentation tools
  • Develop a strong working knowledge of the University and Development and Alumni Relations by taking advantage of internal training opportunities, building relationships with colleagues and reviewing institutional publications and websites
  • Serve as a member of the Donor Relations Liaison Group and contribute to meeting content
  • Other projects as assigned

 

QUALIFICATIONS

Two years college coursework and some related experience required. Bachelor’s degree in a related field, such as English or Marketing, with two years of related work experience preferred. Excellent writing and editorial skills, with the ability to communicate effectively with colleagues across the university. The ability to analyze and present data effectively. Ability to handle multiple priorities and to proactively meet deadlines in a fast-paced environment. Proficiency in the use of Microsoft Office (Word, Access, Excel) and ability to use ALADIN database. Familiarity with publishing software (Adobe creative suite, web-based applications) an advantage. Ability to work effectively on own initiative and also as part of a team. This position requires a high level of professionalism, creativity, discretion, diplomacy and confidentiality.

 

 

Homewood Campus