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Job Req ID:  17428

Finance & Student Accounts Coordinator


General Summary/Purpose:

This position serves as the Finance & Student Accounts Coordinator in the office of Finance & Administration at the Carey Business School.


Administrative related (50%):

  • Serve as the primary student billing liaison via phone and email offering in-depth customer service to students and administrative offices.
  • Maintain financial integrity of student records in accordance to FERPA regulations.
  • Generate student accounts reporting such as aging reports, uncollectible reports, collection status reports, payment plan reports, health insurance and enrollment deposits.
  • Research credit balances from the monthly outstanding credit balance report and make adjustments or issues refunds when appropriate.
  • Review, verify, and close all financial transactions for batch processing, making necessary corrections.
  • Locate missing Student Billing System transactions in SAP.
  • Monitor students with LOA notices to ensure proper credit from other departments and that all Financial Aid adjustments have been processed before refunding or collection of balance begins.
  • Manage and maintain electronic student filing system and records for reconciliation.
  • Implement collection arrangement on inactive accounts and manage in-house payments.
  • Maintain and review promissory notes for past due accounts.
  • Review Carey inactive accounts and coordinate with Finance/Student Accounts Team Lead for write off purposes.
  • Schedule departmental and budget meetings.
  • Provide administrative support to the Director of Finance and Finance/Student Accounts Team Lead as needed.
  • Assist with special projects and other duties as assigned.


Transactional Activity (35%):

  • Administer processing of payments including external loan and scholarship checks, credit card sales drafts for tuition through authorization terminal, performing data entry of receipts, charges, and credits to the Student Billing System.
  • Conduct monthly internal tuition and transactional reconciliation.
  • Perform reconciliation of external vendor reports ensuring accuracy and making necessary corrections.
  • Process expenses and invoices to be paid in SAP for the Student Billing Office such as MBS book invoices, monthly collection agency invoices, etc. 
  • Process travel and other reimbursements in SAP.
  • Review, approve, and post JHU staff tuition remission in Student Billing System.
  • Performs reconciliations and audits of the Student Information Systems and external vendor reports ensuring accuracy and making necessary corrections.
  • Manage and report expired student deposits.
  • Support Payroll with Harvest time keeping system ensuring proper account setup and user access.

Process Management (15%)

  • Prepare quarterly spreadsheets for interdivisional/external programs with split revenue with Carey.
  • Produce JV uploads for tuition assistance transferred within the university and health system.
  • Document and maintain student billing policies and procedures as needed.
  • Initiate the cancellation, reissue and/or return of funds for stale-dated federal financial aid refund checks per Department of Education regulation.
  • Manage Nelnet and BankMobile database.


Minimum Qualifications (mandatory):

  • High school Degree/GED.
  • Bachelor’s Degree preferred. Additional education preferred. Additional education may substitute for experience.
  • A minimum two years of customer service experience with a strong customer service orientation required.
  • Experience with accounts receivable and/or accounting background preferred.


Special Knowledge, Skills, and Abilities:

  • An ability to react to customers' needs quickly, thoughtfully, and courteously.
  • An ability to communicate effectively both orally and in writing with diverse populations.
  • Excellent organizational skills with an ability to organize, prioritize, and work on multiple projects and tasks simultaneously, often with many interruptions.
  • A proven ability to work effectively as a team member.
  • The ability to analyze and interpret data and make independent decisions.
  • A proficiency in desktop computing using MS Office (Word and Excel), email and web interfaces on a Windows platform.
  • Prior experience with SIS would be beneficial, but not required.


Classified Title: Student Accounts Coordinator 
Working Title: Finance & Student Accounts Coordinator 
Role/Level/Range: ATO 37.5/02/OD 
Starting Salary Range: $15.26 - $21.00 per hour
Employee group: Full Time 
Schedule: Monday - Friday 8:30 am - 5:00 pm 
Exempt Status: Non-Exempt  
Location: 46-MD:JH at Harbor East 
Department name: 60000056-Financial & Administration 
Personnel area: Carey Business School


The successful candidate(s) for this position will be subject to a pre-employment background check.


If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at For TTY users, call via Maryland Relay or dial 711.


The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.


During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.


The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


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JH at Legg Mason Harbor East - Carey Business School