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Job Req ID:  39036

Student Case Manager

Nature of Responsibilities:

Reporting to the Director of Student Affairs and working as part of the Student Assistance Coordinating Committee, the Case Manager maintains high student contact and a caseload to address the needs of students who have problems in areas such as physical or mental health, finances, conduct, and social adjustment that may affect their academic performance or other aspects of their Peabody experience, using a variety of interventions, referrals and follow-up services. Responsibilities will include student contact via regular meetings, triage, case management, and collaboration and consultation with colleagues and faculty within the Division of Student Affairs, Academic Affairs, and Conservatory Administration.  While strong, supportive relationships may develop with students, the Case Manager does not engage in individual therapeutic relationships.


Specific Duties:

Student-Facing Responsibilities:

  • Meet 1:1 with students initially and regularly to develop individual student success plans based on their unique circumstances and track their progress towards their personal and academic goals.
  • Collect, evaluate and record all facts pertaining to student cases through the university system of record.
  • Formulate intervention plans to enhance the academic success of students.
  • Connect and follow up with incoming students to ensure students have fulfilled all tasks and responsibilities prior to their arrival to Peabody.
  • Contact and collaborate with other Conservatory and University departments to expedite resolution of problems.
  • Provide referrals to support services within the University as well as community agencies.
  • Coordinate and implement mentoring programs for students in need of additional support.
  • Follow up and track prior cases to ensure student compliance with recommendations and adequate staff support for the student.
  • Coordinate and implement ongoing disability accommodations and services for students.


Systems Management and Reporting:

  • Coordinate, trouble shoot and update the student tracking online portal, maintaining and monitoring factual case records in a variety of electronic student record systems.
  • Interpret University policy regarding students and make recommendations when policy changes are needed, based on trends in data.
  • Prepare ad hoc reports, data requests and annual report for internal stakeholders.


Outreach, Training and Education:

  • Assist in training and consulting with faculty, staff, students, parents, and external stakeholders on reporting students of concern.
  • Develop and distribute appropriate marketing materials.
  • Participate fully in the programming sponsored by the Office of Student Affairs, including but not limited to Orientation, Family Weekend, Graduation Week, and Commencement, including occasional evening and weekend hours depending on student needs.


Other Responsibilities:

  • Assist with larger special event functions from the Office of Student Affairs
  • Other relevant duties as assigned


Minimum Qualifications:

  • Master’s degree in education, counseling, social work, public health or related field. 
  • Three to five years’ experience in managing response to crisis situations; experience working as part of a case management support team and experience navigating complex, decentralized environments.  
  • Demonstrated knowledge of online student tracking systems and database management.  Strong attention to detail, excellent communication skills, ability to quickly synthesize information from a variety of sources to make informed recommendations for the best welfare of students.  Knowledge of current case management trends and literature preferred.


Preferred Experience:

  • Experience working with college aged students. Experience working in crisis situations. Experience using Advocate and Starfish.

Classified Title: Student Life Administrator
Working Title: Student Case Manager  ​​​​​
Role/Level/Range: ACRP/04/MC 
Starting Salary Range: $45,195 - $62,225, annually
Employee Group: Full Time 
Schedule: Monday - Friday, 37.5 hours per week 
Exempt Status: Exempt  
Location: Mt. Vernon Place 
Department Name:  Peabody Student Affairs

Personnel Area: Peabody Institute


The successful candidate(s) for this position will be subject to a pre-employment background check.


If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.


The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.


During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.


The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


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