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Job Req ID:  55876

Student Support Monitor, Virtual Programs

The Johns Hopkins Center for Talented Youth is a nonprofit dedicated to identifying and developing the talents of academically advanced K-12 students around the world. We provide today’s brightest students with fun, challenging courses; a community of engaged learners; and a strong foundation for future success in college and their careers. Want to join our team? We are looking for mission-driven problem-solvers who can thrive in CTY’s diverse, collaborative, fast-paced, and results-driven work environment. We value innovation, creativity, integrity, and a shared commitment to the bright young people we serve.


General Summary/Purpose:

Student Support Monitors provide supervision of CTY students in grades 2-12 in session-based CTY Online courses (LIVE and PBL) who are using the Microsoft Office 365 Teams platform to interact virtually on an ad hoc basis outside scheduled class times using the “Meet Now” feature of the platform. Student Support Monitors help ensure that students follow CTY’s expectations for students conduct; they address student behavior that is unsafe, disruptive or otherwise inappropriate or unacceptable following CTY protocols. They respond to student safety emergencies (e.g. student appears to be in imminent danger to self or others) and document incidents and concerns according to CTY protocols.


NOTE:  This position is not benefits eligible.
This position is not eligible for visa sponsorship.
Multiple positions available. 



Job responsibilities include but are not limited to:

  • Complete any required pre-session training.
  • Log into Microsoft 365 JHU K12 tenant 5 minutes before scheduled shift start time. Alert a supervisor if personnel on the next shift have not logged in by 5 minutes before their shift start time.
  • Respond immediately to requests for help sent via Microsoft 365’s “Rapid Assist” feature. These requests could come from students or parents.
  • When not responding to a “Rapid Assist” request, actively monitor teams and channels during scheduled shift to determine if students are meeting.
  • Rotate through all active meetings at least once per hour to make presence visible, check that student conduct is appropriate, check that no unauthorized persons are on screen, and remind students how they can call for help if inappropriate or concerning conduct occurs.
  • Support student behavior management. Respond to inappropriate student conduct according to CTY guidance and protocols. This could include emailing or speaking with parents to behavior problems, with guidance and/or approval from supervisors.
  • Respond to student safety emergencies according to CTY protocols.
  • Document concerns and incidents according to CTY protocols.
  • Refer and communicate behavioral concerns and inappropriate conduct to appropriate CTY personnel.
  • Alert supervisors immediately if the volume of help requests exceeds your capacity to respond, or if student meeting activity is too great to rotate into each room at least once per hour.
  • Maintain confidentiality in all matters relating to students.
  • Attend required meetings with supervisors that may be scheduled outside shift times.
  • Perform other specific job-related duties as assigned.


Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice. 


Minimum Requirements:

  • High School Diploma/GED.
  • At least 2 semesters (including summer terms) working with children.
  • Experience using online educational tools such as Microsoft 365 and Teams.


Required Special Skills and Knowledge:

  • Strong organizational and interpersonal skills,
  • Prior experience and proficiency using online meeting and/or webinar platforms.  PAs will be required to communicate regularly via Microsoft 365 and Teams and occasionally via email with minors and must be able to exchange accurate, age-appropriate, and timely information in these settings
  • Maturity, responsibility, and judgement in working with elementary, middle, and/or high school students


Internal and External Contacts Required as part of the job:

Regular contact with students and supervisors. Occasional contact with students’ parents concerning problematic behavior.


Physical Requirements for the Job:

  • Ability use technology required to perform the essential duties of the position.


Additional Information:

  • REMOTE LOCATION: Applicants must be authorized to work in the US, and must either live in the US or another area in which JHU has a business entity.
  • The successful candidate(s) for this position will be subject to a pre-employment background check.
  • All employees participating in or serving children in University programs must participate in mandatory Child Abuse Prevention online training on the appropriate conduct around children, protecting children from abuse and neglect, and reporting of known or suspected child abuse and neglect.
  • Employee signature below constitutes employee’s understanding of the requirements, essential functions and duties of the position.


Classified Title: Student Support Coordinator 
Working Title: Student Support Monitor, Virtual Programs 
Role/Level/Range: ATO 37.5/02/OC 
Starting Salary Range: $15.00 per hour
Employee group: Casual / On Call 
Schedule: Hours Vary / 27 hrs week 
Exempt Status: Non-Exempt  
Location: Telework 
Department name: 10000115-Special Projects 
Personnel area: Academic and Business Centers


The successful candidate(s) for this position will be subject to a pre-employment background check.


If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.


The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.


During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.


The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


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