Job Req ID:  113227

Success Coach, Retention and Graduation (KSAS)

To facilitate student success, retention, and graduation, we are seeking a Success Coach, Retention and Graduation (KSAS) to serve as the primary point of contact for a special caseload of students who have been or are at risk of being separated from the University. Through success coaching and academic advising, the Success Coach will connect with students during their time away, assist with transitioning back to the University, develop holistic success plans, and coach students to reach their graduation goals. The Success Coach will assist at-risk students throughout their continuous enrollment by providing academic skills, creating individualized graduation plans, and assisting with navigating university resources.

Specific Duties & Responsibilities

Success Coaching & Academic Advising (50%)

  • Serve as the primary academic advisor & success coach for identified at-risk students to include, students on and returning from academic suspension, students on and returning from extended personal leaves, high-risk probation students, students returning from a medical leave of absence, and students who fail to graduate with their intended cohort.
  • Develop and implement student success plans for returning students.
  • Help students to persist by assisting with proactive academic planning, creative problem solving, and connection to academic and non-academic resources.
  • Through frequent meetings, coach students through personal, academic, and social challenges that may arise.
  • Provide early interventions to identify and communicate with “at-risk” students identified by faculty in each academic term.

Tracking & Communication (30%)

  • Track student progress by running reports, analyzing student data, and communicating with students regarding reinstatement, registration, grades, and graduation.
  • Create and maintain records of students separated from the institution for the purpose of reinstatement.
  • Create and maintain a communication schedule to keep in contact with separated students.
  • Coach students through the reinstatement process.

General Advising Tasks (15%)

  • Assist with course planning and registration.
  • Troubleshoot problems with registration and refer students to support services to facilitate success.
  • Advise undergraduates on academic opportunities and requirements, policies, and procedures.
  • Communicate to students the process and deadlines for graduation processing.
  • Create and maintain accurate academic records through degree audit software and SIS, and document student meetings and notes in the student information database.
  • Certify students’ official degree completion.

Collaboration & Programming (5%)

  • Work closely with the Office of Student Outreach & Support and the Associate Director for Student Engagement to share information and manage student cases.
  • Collaborate with faculty, staff, and students to develop programs, services or opportunities to support the success of returning students.
  • Work closely with key campus partners (Life Design Lab, Financial Aid, Student Life, Academic & Student Services, Residential Life) to ensure that this role functions effectively in connecting advisees to campus resources.

Special Knowledge, Skills, & Abilities

  • Understanding of student development theory and current academic advising practices.
  • Ability to interact productively with faculty, administrators, students, and other academic and administrative departments.
  • Excellent communication and consensus-building skills.
  • Ability to thrive in a high-accountability environment.
  • Demonstrated success in providing friendly, high-quality customer services and effective outreach abilities.
  • Knowledge of best practices for student retention initiatives.
  • Knowledge of at-risk student populations and interventions.
  • Excellent organization skills and attention to detail.
  • Ability to use common technology platforms.
  • Demonstrates cultural competence.
  • Ability to provide academic coaching or success coaching to at-risk student populations.
  • Knowledge of high-achieving student populations.
  • Knowledge of co-curricular academic experiences is necessary for a comprehensive undergraduate experience.

Technical Qualifications or Specialized Certifications

  • Demonstrated proficiency with Microsoft Office, social media, website management, and other relevant technology.

Minimum Qualifications
  • Master’s Degree in Counseling, Higher Education, or related area required.
  • At least three years of experience with higher education advising and retention.

Preferred Qualifications
  • Demonstrated success in improving student retention rates, graduation rates and student satisfaction is preferred.  
  • Experience in leveraging passion and dedication for student success into measurable outcomes that improve the student experience.



Classified Title: Student Success Advisor 
Job Posting Title (Working Title): Success Coach, Retention and Graduation (KSAS)   
Role/Level/Range: ACRP/04/MD  
Starting Salary Range: $55,200 - $96,600 Annually ($65,000 targeted; Commensurate with experience) 
Employee group: Full Time 
Schedule: Mon - Fri / 8:30am - 5:00pm 
Exempt Status: Exempt 
Location: Hybrid/Homewood Campus 
Department name: ​​​​​​​Student Affairs  
Personnel area: University Student Services 



Total Rewards
The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here:

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law:

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Hybrid: On-site 3-4 days a week