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Job Req ID:  13832

TIC Software Developer - Enterprise Applications

Classified Title: Programmer Analyst 
Working Title: TIC Software Developer - Enterprise Applications ​​​​​
Role/Level/Range: ATP/03/PC 
Starting Salary Range: Commensurate with experience
Employee group: Full Time 
Schedule: Monday - Friday; 8:30am - 5:00pm 
Exempt Status: Exempt ​​​​​​​ 
Location: 04-MD:School of Medicine Campus 
Department name: 60007476-IT@JH Technology Innovation Center 
Personnel area: University Administration

General Information about the Technology Innovation Center


  • Thrive in an interdisciplinary team-based environment.
  • Are comfortable with ambiguity, and are also willing to take task-based direction on projects.
  • Are not intimidated by working directly with world-class clinicians to design and develop software applications.
  • Have some background knowledge rooted in the healthcare industry, and are relentlessly curious to know more.
  • Would like to know your work is improving patients’ lives and making health systems function better, and you’d like to see this in action.
  • Are comfortable with feedback, and enjoy completing multiple iterations of your work before it becomes an enterprise-ready product.
  • Don’t take yourself too seriously, and enjoy a collaborative environment with lots of whiteboards and Post-It notes.


  • We’re a team of designers, developers, project managers, and business leaders
  • We’re passionate about creatively tackling challenges facing patients, providers, and administrators through software development.
  • The software we design and develop facilitates communications, monitoring, analysis, and/or education for clinicians and patients.
  • We develop software that ranges from integrated clinical decision-support tools to mobile, remote patient monitoring apps that bridge patients and providers.
  • We prioritize work on software applications that have the greatest potential to positively impact patient care within The Johns Hopkins Health System.
  • We aim to create and deliver products (through licensing, start-ups, and sales) that are beneficial to other healthcare institutions.
  • We aim to disrupt while improving upon the status-quo of healthcare.


  • Lead by Serving: be accessible, attentive, and accommodating to the team and our customers.
  • Challenge what’s Usual: take initiative, be relentless, and stay curious.
  • Take a Team-Based Approach: stay passionate about learning technology from each other and co-innovate.


  • Partner with a clinical champion to identify and study the primary audiences
  • Analyze existing clinical workflows of those audiences and ensure the application integrates with daily tasks of primary users.
  • Work with Product Development Leads, Designers, and Software Developers to lead stakeholders in design sessions for feature prioritization and feedback.
  • Deliver a minimum viable product that allows users to test with clinical teams at Johns Hopkins.
  • Support and maintain the application, while also providing assistance to the clinical champion in maximizing the application’s positive impact.
  • Work with the team to design and execute additional phases of work as needed.

About the Team

The Technology Innovation Center (TIC) is uniquely positioned within Johns Hopkins to help design, build, and deploy novel enterprise, departmental, and clinical applications that strive to improve workflow, outcomes, and patient care. Our applications focus on turning data and algorithms into useful visualization tools, improving workflows such as patient hand-off, rounding, and cross-team collaboration, and helping patients with medication adherence, data gathering, and overall clinical education. Our team frequently works with data from multiple sources including our Enterprise EMR, researcher curated data, and other IT systems. The applications we design, build, and support are critical to our both healthcare and business operations and require high-availability, 24/7 monitoring, and on-call support.

Our development languages include:

Our development platforms include:

Our database technologies include:

Our DevOps and CI/CD stack includes:

  • Java
  • Spring Boot
  • Node.js
  • AngularJS
  • Swift
  • Grails
  • On-premise Windows & Linux
  • AWS
  • Azure
  • Docker
  • iOS/Android


  • Microsoft SQL Server
  • MySQL
  • MongoDB
  • PostgreSQL


  • Confluence
  • JIRA
  • Bitbucket
  • Bamboo
  • Artifactory

General Position Summary:
Participates in the creation, implementation, maintenance, performance, production support and documentation of various departmental and enterprise-wide application systems. This includes but is not limited to the installation, modification, and testing of new and/or upgraded applications (packages or home grown), operating systems, file structures, hardware, communication devices, and productivity tools. Applies analysis techniques and procedures to gather and then translate business requirements into functional/technical specifications and designs.  Using functional specifications and designs, produces all or part of the deliverables. Maintains databases and application system code.

Job Scope/Complexity:

Typically understands project life cycle and has responsibility for sections of life cycle. Under guidance, responsible for full life-cycle of small and/or parts of a large project.  Once priorities are set, perform tasks independently with regular process updates.  Examples can easily be found in existing code, methods or online.  Typically concepts used are simple and standard.

Focus and Responsibilities of this Position:

The responsibilities of a Software Developer include design, implementation, testing, documentation, and support of product and project features.

The Software Developer will serve clients across the enterprise as assigned with an emphasis on web application development, deployment, and maintenance for myJH Portal projects using Java, Cold Fusion, and Microsoft SQL Server.  Various systems will serve as the main stay, but not limited to:  myJH Portal, Active Directory, JHED Password Suite and other systems as they are requested and approved.   The Software Developer may also be asked to work with other application technologies such as: .Net, C#, PHP, Node.js, MongoDB.  A close working relationship with other senior staff will be required to define requirements for myJH content, application design, testing, deployment, and maintenance.

The Software Developer will focus efforts on the enterprise portal as well as related projects and customers’ needs.  Other enterprise projects such as JHARS, Login Page, or smaller projects will be assigned.   Application development will utilize some agile development techniques as well as following department defined continuous integration protocols for application documentation, testing, and deployment.  The Software Developer will be expected to use Jira, Confluence, BitBucket, and Bamboo as tools for following the protocol for continuous integration and continuous delivery.

Job Responsibilities:

The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.


  • Under guidance define business/clinical/education problems by meeting with clients to observe and understand current processes and the issues related to those processes.  Provide written documentation of findings to share with the client and other IT colleagues.
  • Gather system requirements by meeting with clients and researching existing technology to understand the business requirements for new applications.


  • Develop detailed tasks by analyzing project scope and milestones for projects in order to ensure product is delivered in a timely fashion according to software lifecycle standards.
  • Write functional/technical specifications by taking the provided system requirements, putting them into functional and technical descriptions for use by programmers and business analysts to develop technical solutions.
  • Develop/change data input, files/database structures, data transformation, algorithms, and data output by using appropriate computer language/tools to provide technical solution for application development tasks. (verify if this statement means programming)
  • Document code and associated processes by adhering to development methodologies, adding code comments and appropriate documentation to various knowledge-based system(s) to simplify code maintenance and to improve the support.


  • Create and document test scenarios using the appropriate testing tools to validate and verify application functionality.
  • Test all changes by using the appropriate test scenarios to ensure all delivered solutions work as expected and errors are handling in a meaningful way.
  • Author and maintain documentation by writing audience-appropriate materials to serve as technical and/or end-user references.


  • Implement changes by adhering to the change management policies and procedures for any given project to communicate to all parties the nature, significance, and risk factors of the solution.
  • Monitor changes and resolve problems by responding to problems as they occur, by reviewing all processing and output of the newly implemented solution, and by proactively ensuring the solution works successfully in order to satisfy the customer requirements and to provide a smooth transition to the new solution.
  • Provide support by triaging and resolving issues to ensure prompt, effective service.

Required Education:

  • Bachelor’s degree required.
  • Additional experience may be substituted for education.

Required Experience:

  • One year of related work experience with computer systems and applications.
  • Additional education may substitute for experience.

Equivalency Formula: 30 undergraduate degree credits or 18 graduate degree credits = 1 year of experience. For jobs where equivalency is permitted, up to two years of non-related college coursework may be applied towards the total minimum education/experience required for the respective job.

Software Developer Requirements:

  • Has familiarity with a handful of development languages, but has expertise in one or two languages.
  • Has worked on at least one multi-person project and is familiar with the concept of ‘the whole is greater than the sum of its parts’.
  • Is comfortable reviewing code and contributing to an established application
  • Is eager to learn a Continuous Integration and Continuous Deployment (CI/CD) methodology.
  • Is comfortable focusing on a primary project while contributing to other projects as time permits.
  • Is familiar with RESTful API concepts and developing distributed software systems.
  • A technical degree from an accredited university and a high GPA can be used in lieu of work experience.
  • Bonus: Has software development experience in healthcare IT.

Preferred Job Qualifications:

  • Knowledge in the assigned application as well as the platform on which it runs.

Knowledge, Skills, & Abilities (KSA’s):

  • Must possess all requisite knowledge, skills, and abilities as posted in the supplemental section.
  • Must demonstrate critical thinking and analytical reasoning skills.
  • Ability to work on multiple priorities effectively.
  • Ability to prioritize conflicting demands.
  • Ability to execute assigned project tasks within established schedule.
  • Ability to work collaboratively in a team environment.
  • Ability to communicate effectively in the service of users and colleagues.
  • Writes and speaks clearly and concisely.
  • Possesses sound documentation skills.
  • Ability to maintain confidentiality.
  • Must demonstrate exemplary customer service skills.

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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