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Requisition ID:  115706

Team Leader

The Hopkins Dining is seeking a Team Leader who will provide day-to-day management support and overall direction to the hourly team members for dining operations. Responsibilities include oversight of menu signage, training programs, food safety, production, postproduction, presentation of food, inventory management and cost control.  As well as adherence to local, state and national food sanitation regulations, and proper use of necessary kitchen equipment.


This position reports to the location manager and shares the commitment to create an environment that enhances the dining experience of Hopkins students and supports the academic mission of the University. Focusing on the student experience and quality execution will be vitally important in the role. This position will also participate in team meetings and planning efforts to ensure we maintain the highest level of service and quality for Johns Hopkins University students.


Specific Duties & Responsibilities


Administrative

  • Work with hourly team members to ensure adherence to schedules so there is no disruption in service and to limit overtime labor.
  • Review payroll, make necessary notes and make recommendations to location manager.
  • Collaborate with the dining team to develop opening schedule and operations calendar.
  • Ensure opening and closing checklists are complete each day.
  • Monitors post production sheets daily.
  • Make recommendations for discipline to the location manager.


Operations

  • Ensure compliance with food standards and presentation via recipes, and food production sheets in collaboration with the culinary team and location manager.
  • Ensure all sanitation and safety regulations are being followed in collaboration with the Safety and Sanitation Manager.
  • Ensure opening and closing duties are completed daily.
  • Coordinate with service contractors for all equipment needs of the location.
  • Respond and assist in any student service issues.
  • Ensure team members have the tools necessary to complete their jobs and if there are needs for the team make recommendations to location manager.
  • Builds and maintains strong professional relationships with students, and dining team members.
  • Ensure show quality standards are maintained at all times.
  • Confirm the best customer service is given at all times by all team members.
  • Execute events in the location in accordance with the marketing calendar.
  • Ensure authenticity in menus including the digital signage.
  • Maintain the smallware's inventory for location and report any shortages to the location manager.
  • Support management for all openings of main dining operations as well as opening of new projects.


Special Knowledge, Skills & Abilities

  • Demonstrated ability to work in a fast-paced environment which requires a high level of independent thinking, integrity, attention to detail and flexibility.
  • Demonstrated use of Microsoft Office Suite and the ability to learn new software packages to include BlackBoard Transact, online software suites and advanced knowledge of related technologies.
  • Self-directed, able to establish timelines and complete assigned tasks with minimal supervision.
  • Excellent written and oral communications skills, including the ability to articulate issues clearly to a diverse audience.
  • Demonstrated commitment and ability to practice open and effective communications with students; University faculty, staff and administration; contractor partners and external groups to build and maintain collaborative relationships.
  • Demonstrated ability to manage a complex workload, prioritize tasks, and use good judgment in providing services based on goals.


Additional Information

  • This position is considered essential personnel and will be asked to be on site as needed during the semester as a point of contact for the dining team. This position will also need to execute flex hours (including weekends) to ensure proper management at all times and to execute events that fall later in the day or on weekends.


Minimum Qualifications
  • High School Diploma or graduation equivalent required.
  • Three (3) years related experience required. Experience should include previous experience in a foodservice operation in a supervisory role or higher with a preference in collegiate dining, managing the service and repair of foodservice facilities and equipment and working in a contract management environment.
  • Current Serv Safe certification and Allertrain certification or the ability to be certified within three months of employment.
  • Additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.


Preferred Qualifications
  • Associates Degree preferred.

 

 

Classified Title: Dining Services Coordinator 
Job Posting Title (Working Title): Team Leader   
Role/Level/Range: ATO 37.5/02/OE  
Starting Salary Range: $18.20 - $33.90 HRLY ($48,801 targeted; Commensurate with experience) 
Employee group: Full Time 
Schedule: 5 days a week with 2 days off - varied schedule 
Exempt Status: Non-Exempt 
Location: Homewood Campus 
Department name: ​​​​​​​Hopkins Dining  
Personnel area: University Student Services 

 

 

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements
Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Homewood Campus

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