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Job Req ID:  6109

Technical Support Analyst

Role/Level/Range: ATO/02/OF

Starting Salary Range:   $19.24-$26.47

Employee group: Part-Time

Schedule: M-F, 20 hrs/wk.     

Employee subgroup: Non-Exempt

Department name: School of Medicine       

Personnel area: Psychology


General summary/purpose:


Under general supervision, provide technical support for a variety of personal computer and file-server systems in a research environment, and assist customers with the use of technology applications, products, and services for research data collection and analysis.


Specific Duties/Responsibilities:


  • Perform software updates and preventive maintenance on computers, printers, and similar technology devices used in research protocols.
  •  Configure and install new personal-computer hardware and software for these protocols.
  •  Maintain routine server backups of research data.
  •  Provide first-level support for a range of customer issues, including application questions, hardware setup, and equipment troubleshooting; and diagnose computer problems that may result from equipment malfunction, software incompatibilities, and/or customer misunderstanding.
  • Archive research data files from computers that are returned to stock, and prepare those computers for secure storage or disposal.
  • Assume additional duties and responsibilities as assigned.


Minimum qualifications:


•  High School Diploma/GED.

•  Two years of related experience.

•  Critical thinking and reasoning skills.

•  Sound documentation skills.

•  Exemplary customer service skills.


Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.


JHU Equivalency Formula:  30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.  Additional related experience may substitute for required education on the same basis.  For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.


Preferred qualifications:

•  Two years of college course work.

•  Four years of related experience.

•  Familiarity with FileMaker or similar relational-database solutions.

•  Familiarity with file-server configuration and maintenance.

•  Familiarity with AirWatch and/or SCCM monitoring systems.


Special knowledge, skills, and abilities:


•  Ability to diagnose problems with and repair/upgrade operating systems and applications on Apple and Windows computers.

•  Ability to work on multiple priorities effectively.

•  Ability to prioritize conflicting demands.

•  Ability to execute assigned project tasks within established schedule.

•  Ability to work collaboratively in a team environment.

•  Ability to communicate effectively in the service of users and colleagues, both orally and in writing.

•  Ability to maintain confidentiality.


Johns Hopkins Bayview

Job Postings are updated daily and remain online until filled.
The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply, depending on at which campus you will work. Your recruiter will advise accordingly.

  • During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

  • The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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