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Requisition ID:  116111

Transportation Operations Specialist

Our team of is seeking a Transportation Operations Specialist who will help take our transportation services to the next level. If you thrive in a fast-paced work environment, with participation in all facets of the business, and enjoy the flexibility of learning and growing in a rapidly developing industry, the Johns Hopkins Transportation Team is the right place for you! The vision of JHU Transportation is to deliver safe, responsive, efficient service with excellent outcomes and a primary goal of providing consistently positive customer experiences.


The Johns Hopkins University Transportation Services department seeks an operations specialist for its program. The position reports to the Director of Transportation Services and will work in conjunction with the transportation services team. Transportation Services is a department in Johns Hopkins Facilities and Real Estate (JHFRE).


Transportation Services consists of a $20M annual budget providing shuttle services, parking services and other TDM (Transportation Demand Management) supportive programs such as Hop Vans, Zipcar, charter services and event support. The operations specialist will need skills in collecting and analyzing data, producing reports, overseeing expenditures and supporting the ongoing operations. The ideal candidate has a broad interest in transportation, sustainability and operations management, with at least 2 years of experience in a comparable industry or consulting.


The specialist will have primary responsibility for collecting, tracking and reporting all monthly, quarterly and annual reports. They will also oversee the off-campus fuel program and approve and reconcile all invoices. They will assist with other special projects including support for JHFRE Finance & Administration as requested.


The specialist will be expected to learn the entire transportation services program and contribute both in thought and action to support various events, services and operations. While a majority of the work will be on a typical weekday schedule, there will be times evening and/or weekend work is required.


Specific Duties & Responsibilities

  • Manage all data collection and reporting for Transportation Services department.
  • Create high-quality reports for monthly, quarterly and annual reporting of metrics such as,

                    o Ridership of each service

                    o Cost patterns

                    o Garage/lot usage

                    o Permit sales patterns

                    o Quality control / complaint resolution

  • Develop and manage the off-campus fuel pump program ($1M spend per year).
  • Prepare and analyze biannual Commute Survey in conjunction with Sustainability.
  • Support JHFRE’s master planning and parking planning studies.
  • Assist in designing future parking areas and shuttle routes/stops.
  • Work a typical weekday schedule, with evening and/or weekend work occasionally required (known in advance).
  • Communicate effectively through emails, memos, websites, presentations and GPS systems to other employees and occasionally customers.
  • Support the evaluation of the effectiveness and cost efficiency of existing services.
  • Analyze opportunities to provide existing and/or improved services at lower cost.
  • Propose and implement changes that improve services to University constituents within budget.


Knowledge, Skills and Abilities

  • Knowledge of Johns Hopkins University’s campuses and surrounding areas.
  • Knowledge of parking and traffic regulations.
  • The ability to communicate effectively with constituents at all levels within Hopkins.
  • Knowledge of ADA regulations, with respect to private transportation.
  • Strong Excel and PowerPoint skills.
  • Experience with PowerBI, Tableau or another data visualization tool.
  • Experience with Canva, Illustrator or another design tool.
  • Knowledge of GPS tracking systems.


Scope of Responsibility

  • Primarily websites, spreadsheets and presentations supporting the finances and operations of Transportation Services, along with primary responsibility for monthly and quarterly reporting and managing the fuel programs.


Decision Making

  • Need a thoughtful, creative, logical thinker who can utilize data to influence decisions.


Communication

  • Ability to communicate effectively with constituents at all levels within Hopkins.
  • Strong written communication skills are vital to success. Also, the ability to translate data into easily understood materials is necessary.
  • Oral communication is important with employees and customers who require additional information or have complaints or suggestions.


Minimum Qualifications
  • Bachelor's Degree required.
  • Two years progressively responsible experience, including experience managing independent projects.
  • Knowledge of TDM programs preferred.
  • Experience with Transloc fixed route and/or on-demand products preferred.
  • Additional education may substitute for required experience and additional experience may substitute for required education, to the extent permitted by the JHU equivalency formula.


(Equivalency Formula: 30 undergraduate degree credits or 18 graduate degree credits = 1 year of experience. For jobs where equivalency is permitted, up to two years of non-related college coursework may be applied towards the total minimum education/experience required for the respective job.)


Certification

  • Current MD Driver’s License or ability to obtain one is required.


Physical Requirements

  • Ability to remain in a stationary position for extended periods of time.
  • Ability to operate a computer and other equipment on a frequent basis.
  • Ability to frequently communicate with coworkers and staff.
  • Occasionally lifting, carrying objects weighing 40 lbs. or less.
  • Ability to drive vehicles for extended periods of time.
  • Ability to traverse distances up to a mile at a time, on campus, inspecting vehicles, etc.
  • Ability to visually inspect all vehicles and parking equipment.

 

 

Classified Title: Transportation Services Specialist 
Job Posting Title (Working Title): Transportation Operations Specialist   
Role/Level/Range: ATP/03/PB  
Starting Salary Range: $46,200 - $80,800 Annually (Commensurate with experience) 
Employee group: Full Time 
Schedule: Monday - Friday 
Exempt Status: Exempt 
Location: Hybrid/JH at Keswick 
Department name: ​​​​​​​Transportation Services  
Personnel area: University Administration 

 

 

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements
Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Hybrid: On-site 3-4 days a week

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