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Job Req ID:  42996

Travel & Expense Processor

General Summary/Purpose

The Expense Processor will support and maintain the day-to-day activities of the travel expense functions, including help desk, travel reimbursement, expense reporting, audit, corporate cards and policy compliance for all entities.


Specific Duties & Responsibilities

  • Support Concur Administrator for the expense management application
  • Support Card Administrator for the corporate credit card programs
  • Review and process expense reports daily
  • Audit employee expense reports to ensure adherence to Policy
  • Identify, capture and communicate exceptions to policy to management
  • Maintain user help desk, respond to inquiries about the expense reporting application, provide support and engage in solutions to users problems to ensure user satisfaction and productivity
  • Reconcile unused portions of travel advance funds where funds are due back to Johns Hopkins and for the Executive cardholders when the executive card was charged for a personal expense
  • Ensure system audit rules, reminders and system settings are operating properly and employee data is properly updated and activated
  • Review system error messages and work with Concur Administrator and/or EBS to correct
  • Responsible for meeting assigned deadlines
  • Review business processes for more streamlined and efficient processes
  • Implement, document, and maintain new processes
  • Other duties as assigned.


Machines and/or equipment used on the job, include % of time used:
Personal Computer, telephone, fax, copier, calculator - 90%


Computer or other special needs for the position:
Basic computer skills, including MS Excel/Word


Degree of independent action performed on the job:
Dependent upon experience and expertise. Independence grows with time and competence.


Internal and external contacts required as part of the job:
Faculty, staff, and vendors.



Minimum Qualifications (Required)

High School Diploma or equivalent (GED),

Secondary education Certificate or Degree preferred,

  • Minimum of Two (2) years processing experience, preferably 2 - 5 years. 


Additional education may substitute for experience to the extent permitted by the * JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for the required education on the same basis.  For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. *


Skills and Knowledge:

  • Excellent verbal and written communication skills
  • Ability to work effectively both individually and as a member of a team
  • Ability to work with Faculty and staff at all levels of the organization
  • Able to work in a fast paced high volume environment
  • Capacity to work remotely when required
  • Possess excellent problem solving and decision making skills
  • Ability to consistently meet deadlines and SLA’s
  • High degree of accuracy and attention to detail
  • General knowledge of basic accounting functions
  • Strong critical thinking skills
  • Ability to work independently and prioritize tasks
  • Strong customer service orientation

Preferred Qualifications

  • 2+ years’ experience with Concur Expense
  • Experience with Travel and Business Expense reimbursements
  • Experience with Microsoft Excel
  • Experience with Service Now Portal
  • Working Knowledge of SAP

    Special Knowledge, Skills, and Abilities
    No vigorous physical requirements.

    Must be able to move about freely in an office environment.



Classified Title: Procurement Coordinator 
Working Title: Travel & Expense Processor  ​​​​​
Role/Level/Range: ATO 37.5/02/OE 
Starting Salary Range: $17.42 - $23.95 /Commensurate with Experience
Employee group: Full Time 
Schedule: Monday - Friday, 8:30AM - 5:00PM / 37. hrs per week 
Exempt Status: Non-Exempt  
Location: 45-MD:JH at Keswick 
Department name: 10001528-Procurement Card Program 
Personnel area: University Administration


The successful candidate(s) for this position will be subject to a pre-employment background check.


If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.


The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.


During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.


The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled. 


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JH at Keswick