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Job Req ID:  112526

Triage Specialist

Student Outreach and Support (SOS) is a staff of Case Managers providing one-on-one support, including interventions, advocacy, referrals, and follow-up services for undergraduate students who are experiencing significant difficulties related to mental health, physical health, family emergencies, and/or other areas of concern.


We are seeking a Triage Specialist for Student Outreach and Support, reporting to the Senior Director, provides non-clinical case management services to ensure high-risk students are connected to appropriate levels of care; and supports the effort of the SOS team in the University's management of high-impact, complex students of concern. This includes supporting students during hospitalization and working with colleagues across campus and hospital affiliates to support a smooth transition back to the living and learning environment.


The Triage Specialist manages the concerns that are reported to SOS by campus partners, which are related to the health, safety, and well-being of undergraduate students, and manages incoming Care referrals. Also, they manage sensitive and private data for the office, and all of the tasks associated with creating and tracking cases, updating case notes, closing cases, and all of the overall data/record-keeping management for all cases managed by SOS staff.


Specific Duties & Responsibilities

  • Provide case management services to students whose disruption to academic progress is caused by a broad range of difficulties that may, at any point, rise to higher levels of concern.
  • Triage the concerns that are reported to SOS by campus partners, which are related to the health, safety, and well-being of undergraduate students.
  • Triage incoming referrals, Care reports, and calls about students of concern and assign to case managers for follow-up and support.
  • Monitor follow-up support to high-risk students by coordinating closely with various units in and outside of SOS, including Academic Deans and Advisors, Residential Life, the Counseling Center, Student Health and Wellness Center, Student Disability Services, and other similar offices.
  • When necessary, coordinate with off-campus treatment providers, hospitals, and/or emergency contacts.
  • Responsible for the management and update of all Maxient forms SOS uses.
  • Responsible for updating the SOS website as processes and other information changes.
  • Consult regularly with the Associate Director to ensure proper caseload management.
  • Create weekly caseload reports for the SOS leadership team. 


Special Knowledge, Skills, & Abilities

  • Must be able to work independently, make decisions and problem-solve.
  • Excellent organizational and communication skills, both oral and written.
  • Demonstrated commitment and success working in a multicultural environment with a critical understanding of social justice.
  • Demonstrated knowledge of crisis response, student conduct, student affairs administration, and/or case management support teams.


Minimum Qualifications
  • Bachelor’s Degree in Education, Counseling, Social Work, Public Health or a related field.
  • Three years of related experience.


Preferred Qualifications
  • Master's Degree in Counseling, Social Work, Higher Education Administration, or similar fields.
  • Working knowledge of relevant state and federal laws, including FERPA, HIPAA, ADA, and Title IX.
  • Ability to work with and assist others in navigating complex systems.
  • An understanding of treatment programs, and mental health terminology.
  • Knowledge of medical privacy guidelines and the ability to communicate difficult/sensitive information with relevant parties.
  • Working knowledge of Maxient software or similar case management software.
  • Experience triaging cases in a clinical or nonclinical setting.
  • Experience working in nonclinical case management or similar student support services within a higher education setting.
  • Experience with data collection and analysis and the ability to utilize data to support and inform the work of an office.

 

 

Classified Title: Student Life Administrator 
Job Posting Title (Working Title): Triage Specialist   
Role/Level/Range: ACRP/04/MC  
Starting Salary Range: Min $47,500 - Max $83,300 Annually ($70,000 targeted; Commensurate with experience) 
Employee group: Full Time 
Schedule: M-F, 8:30am-5pm 
Exempt Status: Exempt 
Location: Hybrid/Homewood Campus 
Department name: Student Outreach and Support  
Personnel area: University Student Services 

Total Rewards
The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Hybrid: On-site 3-4 days a week

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