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Job Req ID:  97016

Wilmer Eye Institute Clinic Manager

We are seeking an Ophthalmic Clinic Manager oversees all clinic staff, both administrative and clinical, in a fast paced, outpatient clinical practice. This position is responsible for supervising, developing and implementing performance improvement for staff including Patient Service Coordinators, Surgical Scheduling Coordinators, Medical Office Coordinators, Ophthalmic Technicians and Scribes. They will also manage all administrative and clinical aspects of the patient encounter to promote safety, efficiency and excellent customer service.

Specific Duties & Responsibilities

  • Hires, trains, supervises, disciplines and develops all staff and their skill sets.
  • Continually monitor accuracy and efficiency of technical staff
  • Ensures staff are fully familiar with work expectations and have all necessary tools and resources to deliver exceptional service to patients and to achieve success in their positions.
  • Monitors staff members’ daily work performance and conducts merit reviews with input from Medical Director and faculty.
  • Continually monitors and measures patient flow. Implements, adjusts improvement initiatives as needed.
  • Reviews patient satisfaction survey results. Creates and/or changes interventions to achieve consistently high scores.
  • Leads efforts to coordinate care between divisions, departments and satellite offices to ensure seamless service for patients.
  • Acts as patient advocate to resolve and diffuse questions and complaints.
  • Oversees all aspects of daily clinic operations including registration process, phone services, insurance verification, and collection of copays and time of service payments.
  • Co-chairs with Medical Director in conducting regular meetings to ensure all personnel are appropriately informed and updated about clinic policies and objectives.
  • Analyzes metric reports and employee satisfaction surveys. Develops improvement initiatives as needed.
  • Onboards new physicians / residents to clinic processes.
  • Maintains close oversight of scheduling and template management to minimize schedule gaps.
  • Masters the Epic electronic medical record system and offers support to staff and faculty as needed.
  • Allocates clinic resources (technicians, exam rooms, supplies, etc.) fairly and equally for all providers.
  • Oversees expenses for resources in order to meet budget expectations.
  • Attends Wilmer departmental meetings, serves on assigned committees, communicates and implements policies and procedures from those activities.
  • Works with Wilmer Development and Marketing to promote clinical services.

Secondary: Provides Direct Support to Registration & Technical Staff as Needed. Such Support May Include

  • Schedules appointments.
  • Registers patients, verifies demographic and insurance information.
  • Obtains required authorizations/referrals.
  • Informs patients about relevant charges.
  • Collects and reconciles copay and other time of service payments.
  • Guides patients to appropriate resources for further information or assistance.

Scope of Responsibility 

  • Knows the formal and informal departmental goals, standards, policies and procedures.
  • Is sensitive to the interrelationship of both people and functions within the department.
  • Will function as a member of a team of managers/supervisors/lead technical personnel, working to promote a problem-solving atmosphere and cohesive and effective teamwork between all levels of personnel and divisions.

Decision Making/Authority

  • On a regular basis, exercises professional administrative judgment and assumes responsibility for decisions, consequences, and results that have an impact on people, costs, and/or quality of service.
  • Directs the activities of two or more full-time staff with authority to hire, fire, and discipline.


  • Exchanges information tactfully and persuasively using good oral and written communication skills.

Minimum Qualifications
  • Bachelor's Degree
  • Three years related experience. Previous supervisory experience required. Requires an understanding of changing reimbursement policies and third party reimbursement.
  • Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula

Preferred Qualifications
  • Ophthalmic technician experience not required, but preferred.
  • Knowledge of electronic medical record systems, medical insurance, medical terminology, and Microsoft computer applications.




Classified Title: Clinic Manager 
Working Title: Wilmer Eye Institute Clinic Manager   
Role/Level/Range: ATO 37.5/03/OG  
Starting Salary Range: Commensurate with experience  
Employee group: Full Time 
Schedule: Monday - Friday, 8:30am -5:00pm 
Exempt Status: Exempt 
Location: School of Medicine Campus  
Department name: SOM Ophthalmology Comprehensive Eye Services
Personnel area: School of Medicine 


Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:

30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.


The successful candidate(s) for this position will be subject to a pre-employment background check.


The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.


Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


EEO is the Law
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Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit


Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit


The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


Note: Job Postings are updated daily and remain online until filled.



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