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Requisition ID:  116559

Patient Service Coordinator/MA

The Department of Physical Medicine & Rehabilitation (Bethesda clinic site) is seeking a Patient Service Coordinator/MA (PSC/MA) who will work in an outpatient setting and have responsibilities related to patient care and the clinic environment. Time will be split .75FTE as a MA and .25FTE as a PSC in the Johns Hopkins PM&R clinic on the Bethesda campus. The position is centralized and will work across specialty centers to ensure optimum flow and customer service within the clinic. This person will provide exemplary customer service to patients, physicians and internal customers to aid in meeting patient satisfaction goals of the division.


Specific Duties & Responsibilities

  • Contributes to smooth clinic operation by directing patient flow, paying close attention to volume of patients registering, being placed in clinic rooms and checking out.
  • Ensures that patients are placed in rooms on time.
  • Provides cross coverage for the full-time MA and PSC (registration-as needed).
  • Obtains and records patient’s vital signs: temperature, pulse, respirations, blood pressure, weight and height.
  • Assists patients to exam room and prepare patients for examination and/or diagnostic procedures.
  • Prepares examination or treatment areas before, during and after patient use.
  • May assist with medical records preparation.
  • Maintains and uses principles of aseptic technique and infection control when performing clinical duets and tasks.
  • Operates clinical equipment as directed by a physician.
  • May perform phlebotomy functions (when necessary, i.e. the full-time phlebotomist is absent, and no back-up is available).
  • Collect and process specimens according to Standard Operating Policies and Procedures at a competent level and according to age and needs of the patient population served.
  • Recognize emergency situations, implements emergency procedure according to clinic guidelines and administers first aid, including CPR.
  • Order, stock and maintain exam rooms and clinic areas with standard levels of supplies (only when necessary).
  • Assist patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables and scales utilizing proper body mechanics and safety measures.
  • May perform related and delegated tasks which include requests for prescription refills, taking and relaying messages and running errands.
  • Ensures that soiled linens, needle containers, and potentially infectious waste are appropriately disposed and removed from the clinic and exam area according to the infection control guidelines.
  • Serves as a back-up to maintain room assignment grid for all physicians practicing at the White Marsh clinic.
  • Independently resolves any issues with daily room assignments and coordination of clinic flow. Determines when to involve the clinic manager in the resolution of issues that may be beyond the scope of his/her authority.
  • Completes all functions of primary full-time medical assistant in his/her absence. Other duties as assigned.
  • Telemedicine triage as needed.


Minimum Qualifications
  • High School Diploma/GED and certification/registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required.
  • Current CPR certification required. Must maintain MA and CPR certification/registration during employment.
  • One year of work experience in customer service.


Preferred Qualifications
  • Some College Preferred.

 

If not currently certified/registered, must become certified/ registered within 180 days (6 months) of date of hire. Exam fees will be paid by the department. If a retest is required, associated fees are paid by the employee

 

Classified Title: Patient Service Coordinator/Medical Assi 
Job Posting Title (Working Title): Patient Service Coordinator/MA   
Role/Level/Range: ATO 40/E/02/OD  
Starting Salary Range: $16.20 - $28.80 HRLY ($45,000 targeted; Commensurate with experience) 
Employee group: Full Time 
Schedule: M-F, 9a-530p 
Exempt Status: Non-Exempt 
Location: JH at Bethesda 
Department name: ​​​​​​​SOM PMR Physical Med and Rehabilitation  
Personnel area: School of Medicine 

 

 

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements
Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
JH at Bethesda

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