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Requisition ID:  115546

Ambulatory Services Manager

The Department of Orthopaedic Surgery is seeking an Ambulatory Services Manager who will be responsible for day-to-day clinic operations. Under the direction of the Administrator and Assistant Administrator, proactively assess and implement appropriate processes to ensure that all facets of ambulatory practice management are effectively addressed. This includes patient access, complete and accurate registration, revenue cycle management, payor contracting compliance, insurance referral and preauthorization requirements, health information management, patient flow, environmental safety, regulatory compliance, patient safety, quality initiatives, and patient experience. Work collaboratively with physicians, nurses, and staff to ensure timely patient access to care, operational efficiency, practice optimization, and fiscal integrity. Report to the Clinical Department Assistant Administrator (or designee) and support the implementation or enhancement of clinic programs and services that support the department's strategic priorities.


Specific Duties & Responsibilities


Information Management

  • Use work queues, workbench, and dashboard reports within Epic to monitor workflows and staff productivity.
  • Participate in continued evaluation and improvement of scheduling and patient registration processes. Utilize Ambulatory Dashboard to assess clinical practice performance.
  • Develop tools and reports as needed to track performance improvement activities or pilot processes in the clinic.
  • Interpret budget reports and develop financial or operating plans as needed.
  • Maintain confidential patient and staff information.


Safety, Service Excellence, and Quality Improvement

  • Manage Service Excellence.
  • Ensure employees deliver excellent customer service.
  • Ensure employees treat customers (guests, patients, clinicians, and all other employees) with courtesy, respect, and caring behaviors.
  • Promote a safe and secure environment; contribute to the safety and security of the Johns Hopkins environment.
  • Maintain adequate staffing levels of competent staff.
  • Ensure timeliness of evaluations, monitor budgeted distribution, set measurable goals for staff, and provide both positive and constructive feedback regarding successes and opportunities for growth when compared to individual goals.
  • Understand and abide by policies and procedures of The Johns Hopkins Institutions.


Operations

  • Develop and implement work plans and measure against established standards.
  • Proactively monitor key performance indicators and makes real-time adjustments to ensure goal accomplishment.
  • Consistently seek to improve work processes, evaluate workflows, and improve workflow efficiencies. Interpret industry trends and analyze data.
  • Monitor financial performance of area of responsibility and ensure responsible use of resources.
  • Manage daily workflows for patient registration, check-in and check-out, scheduling and financial clearance.
  • Ensure appropriate staffing levels and training to promote the ideal patient experience with minimal wait times and a spirit of accommodation for patients.
  • Work with department leaders to ensure that clinical questionnaires and/or other physician forms are updated and managed as needed to support the operation.
  • Implement proactive processes to ensure that patient registration is accurate and complete with no missing items and verified insurance.
  • Ensure that Patient Access KPI targets are met and clinic capacity is efficiently managed.
  • Work with the Access Leadership team to review scheduling protocols and templates to ensure that the clinic has the staffing, space, and equipment to support expected provider capacity.
  • Manage revenue cycle and ensure that compliant facility charge capture and reconciliation processes are conducted daily.
  • Ensure that preauthorization requirements are completed for patients having procedures or services in the clinic.
  • With Nurse Manager/Leader, ensure that Joint Commission, CMS, HSCRC and other regulatory requirements are met.
  • Ensure that facility and equipment are in working order for staff and providers.


Minimum Qualifications
  • Bachelor's Degree, with Master's Degree in Business Administration or Health Care Management preferred.
  • Four years related experience. Previous supervisory experience required. Requires an understanding of changing reimbursement policies and third-party reimbursement.
  • Additional education may substitute for experience to the extent permitted by the JHU equivalency formula.

 

 

Classified Title: Ambulatory Services Manager    
Role/Level/Range: ATP/04/PC  
Starting Salary Range: $53,800 - $94,400 Annually ($70,000 targeted; Commensurate with experience) 
Employee group: Full Time 
Schedule: M-F 7a -8p varying 
Exempt Status: Exempt 
Location: JH at Columbia Center 
Department name: ​​​​​​​SOM Ortho Adult Division 
Personnel area: School of Medicine 

 

 

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements
Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
JH at Columbia Center

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