CO Clinic Manager

The Department of Dermatology is seeking a CO Clinic Manager who will be responsible for managing the clinical operations and safety for the Howard County practice location. The clinic practice consists of general dermatology, cosmetic dermatology, dermatology surgery, and phototherapy treatment. This role will also be responsible for the operations and daily supervision of personnel of the outpatient clinic as well as responsible for assuring the smooth flow of patients, managing staff, and refining operations to improve patient, family, provider, and employee satisfaction. This individual reports to the Assistant Administrator of Dermatology. This position has operations management and financial responsibility and works collaboratively with the Divisions leadership team to meet clinical practice goals and objectives.

Specific Duties & Responsibilities

• Manage day-to-day clinical operations of a satellite practice location. Work with administrative and physician leadership to establish policies and procedures where changes are needed.
• Manage the process for maintaining adequate staff. Secure and coordinate training of employees as needed in conjunction with the clinical trainer or team leaders. Forecast staffing needs and adjust, as needed. Manage the process for yearly evaluation of staff members.
• Collaborate with administration on clinical operations, process improvement projects, and initiatives directly related to the clinics and primary metrics.
• Serve as EPIC Super-user for EMR troubleshooting and process change/enhancements for staff and providers.
• Monitor quality and safety measures for practices and maintain knowledge of key metrics. Work with clinic and divisional leadership to identify opportunities and create action plans to improve performance. Regularly report on performance and initiatives to providers and division leadership.
• Monitor Patient Satisfaction for the outpatient clinic practices. Review patient satisfaction reports with leadership and ensure that they are distributed to physicians and staff. Develop annual action plans, as needed. Provide and/or coordinate service excellence training, as needed.
• Monitor operational metrics and develop reports including access, volumes, number of patients served, show rates, provider cancellations, room utilization and other selected metrics to assess outpatient activity by provider. Provide recommendations and action plans to effectively manage the clinics. Work with the Medical Director and department leadership to assess practice performance. Identify ways to support the providers in optimizing their clinic sessions. Develop corrective action plans as needed.
• Assist with basic data analysis needs at the direction of manager or clinic leadership. Manage reports in clinics EMR to assist with operations and quality of care.
• Serve in a liaison role with the Departments Central Scheduling to monitor and track appointment scheduling and registration actively, including call volumes, registration audits, and template management.
• Manage clinic schedules and Epic templates for the practice, including providers, residents, nurses, and resources.
• Assist the department leadership in on-boarding of new providers.
• Serve as a liaison with the Patient Relations Department. Investigate and respond to patient complaints as appropriate.
• Coordinate the hiring, training, supervision, discipline, and all other related staff performance issues along with divisions human resources representative.
• Accounts payable to include various utility companies, vendors, contractors, etc. related to internal building maintenance, as applicable.

• Bachelor's Degree
• Three years related experience.
• Previous supervisory experience required.
• Requires an understanding of changing reimbursement policies and third party reimbursement.
• Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.

• Masters Degree in Health Administration or Business.
• Experience working with Epic Cadence/Prelude and Epic Care Ambulatory.
• Management experience.

Classified Title: Clinic Manager 
Working Title: CO Clinic Manager   
Role/Level/Range: ATO 40/E/03/OG  
Starting Salary Range: $48,464-$66,560-$84,864 Annually (Commensurate with experience) 
Employee group: Full Time 
Schedule: M - F, 8:30am - 5:00pm 
Exempt Status: Exempt 
Location: ​​​​​​​JH at Howard County Hospital 
Department name: ​​​​​​​Dermatology Howard County  
Personnel area: School of Medicine 

Total Rewards
The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:

JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate’s conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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