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Job Req ID:  18851

CO Ophthalmic Clinical Supervisor

Supervise and manage clinical staff and the day-to-day clinical operations at the JH Wilmer Eye at Columbia. Coordinates the efficient flow of patients, staff and providers in a busy clinic environment. Recommends, develops and implements initiatives to enhance clinical operations. Acts proactively to troubleshoot problems, resolves and diffuses patient, physician and clinical staff issues. Fosters a team environment and is a mentor for clinical staff.


Specific Duties & Responsibilities:

  • Recruiting, hiring and onboarding clinical staff, including ophthalmic technicians, MA’s and scribes.
  • Training and coaching clinical staff including ophthalmic technicians, MA’s and scribes.
  • Manages time and attendance of clinical staff according to established guidelines.
  • Daily oversight and management of clinical staff.
  • Daily oversight and management of clinical operations, making changes/improvements as needed.
  • Assist Clinic Manager with onboarding of new providers.
  • Reviewing and updating provider’s clinical protocols as needed.
  • Ordering and managing clinic supplies, instruments and clinic drugs.
  • Troubleshooting clinic equipment issues/problems; communicating with Wilmer IT and/or vendor when necessary.
  • Liaison between providers and technicians and between providers and administration.
  • Filling in as technician when needed.
  • Resolve patient complaint’s or refer to appropriate resource.


Minimum Qualifications (mandatory):

  • High school Diploma/GED and three (3) years’ experience as an ophthalmic technician and some supervisory or related administrative experience required. 


Preferred Qualifications:

  • Bachelors in Business and knowledge of medical insurance coverage and terminology


Special knowledge, skills, and abilities:

  • Exhibits expert oral and written communication skills.
  • Handles difficult situations with tact and diplomacy.
  • Serves as a model for exemplary customer service.


Technical qualifications or specialized certifications:

  • Must have Certified Ophthalmic Assistant (COA) certification from Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) or obtain within 18 months of start date.


Classified Title: Ophthalmic Clinic Supervisor   ​​​​
Role/Level/Range: ACRO/03/CF 
Starting Salary Range: $41,789 - $61,339/Annually
Employee Group: Full Time 
Schedule: Monday - Friday, 8:30 a.m. - 4:30 p.m./37.5 Hours per Week 
Exempt Status: Exempt  
Location: Johns Hopkins Wilmer at Columbia
Department Name: Ophthalmology 
Personnel Area: School of Medicine


The successful candidate(s) for this position will be subject to a pre-employment background check.


If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.


The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.


During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.


The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


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JH Wilmer Eye at Columbia