Patient Service Coordinator (Cardiology)
We are seeking a Patient Service Coordinator (PSC) to offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins at the Columbia Center. Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment.
Specific Duties & Responsibilities
- Schedule patients for laboratory tests, medical examinations, and consultations.
- Relay information to patients regarding preparation for laboratory tests and examinations.
- Coordinate visits either within the department or between several departments.
- Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
- Print and mail directions, maps, fee schedules, and department specific information to patients.
- Send medical questionnaire forms to patients to obtain missing information.
- Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas.
- Obtain and /or verify patient’s demographic data by phone or in person.
- Confirm appointments by telephone and/or mail.
- Fill vacancies due to cancellations.
- Obtain pre-certifications as required by patients’ health care insurers or managed care providers.
- Register patients for clinical appointments using computerized database.
- Assist patients or family members with completion of medical insurance forms.
- Inform patients of costs or care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
- Arrange or assist in arranging patient transportation.
- Answer phones and provide routine information to callers.
- If a patient has to be admitted to the hospital, take care of administrative tasks of admission so that the patient may go directly to the floor.
- Review patient charges and extract chargeable items.
- Collect time of service payments, issue receipts, and prepare cash settlement records.
- Assign diagnostic and procedures codes to charge vouchers for computer input.
- Enter patient charges into computer system.
- Discuss patient charges, if appropriate, with patients and/or patients’ families.
- Evaluate eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources.
- Refer patient to appropriate office and ensure application for funds has been made.
- Prepare patient’s statement of charges and review with patient.
- Assist with basic insurance and third-party queries and explain payment policies.
- Other duties as assigned.
Minimum Qualifications
- High school diploma or graduation equivalent
- One year of work experience in customer service.
- Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
- Two years related work experience
Classified Title: Patient Service Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.20 - $28.80 HRLY ($43,875 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: M-F, 8:00 AM - 5:00 PM
FLSA Status: Non-Exempt
Location: JH at Columbia Center
Department name: SOM DOM Cardiology
Personnel area: School of Medicine