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Job Req ID:  36559

Technical Advisor, Service Delivery

General Summary/Purpose

At the Johns Hopkins Center for Communication Programs (CCP), we believe in the power of communication to save lives, by empowering people to adopt healthy behaviors for themselves, their families and their communities. Good health is critical not only to an individual’s well-being, but also to community and national development, impacting educational and economic success.

CCP is seeking a Service Delivery Technical Advisor to serve in a leadership role on an Adolescent Reproductive Health /Family Health (RH/FP) project. The project will focus on strengthening the government, non-government and private sector system to meet the needs of youth and adolescents.


The position will operate under the leadership of the Chief of Party and will oversee and ensure the technical and methodological soundness of project service delivery activities. In collaboration with project team and partners, the position will support the design and implementation of service delivery strategies based on scientific evidence. The Advisor will collaborate with public and private sector partners to identify gaps in service delivery and develop systems that improve access and quality of services.  The position is dependent on the award of a donor funded program. 


Specific Duties & Responsibilities

  • Ensure technical quality of appropriate project activities and integration of gender-transformative and adolescent-responsive strategies.
  • Ensure program activities align with the latest approaches, evidence and thinking around adolescent health programming. 
  • Oversee service linkages with the public and private sector.
  • Work with health care providers, local authorities, community members, adolescents and other key stakeholders to identify clinical, community-based service delivery issues that impede access to care and uptake of services.
  • Apply approaches to ensure the design and implementation of services is responsive to the needs of adolescents. 
  • Lead the formulation of innovative approaches for scale up of adolescent-responsive FP/RH services.
  • Develop and/or update evidence-based training materials, standards, job aids, and curricula, supervisory systems needed for implementation of the Project to meet the needs of USAID and the Government of Nepal.
  • Provide mentoring and capacity building at the individual and organizational level.
  • Provide technical assistance for conducting site assessments and strengthening referral systems, in-service and/or pre-service education, mentorship and supportive supervision. 
  • Coordinate service delivery, and service quality advocacy, linkages with demand generation, and policy support, across project sites as required.
  • Actively participate in relevant technical advisory/working groups and professional forums representing the project.
  • Identify and implement appropriate facility- and community-based strategies to address adolescent FP/RH service delivery gaps.
  • Identify training needs for clinical and community healthcare providers and assist in the design and implementation of measures to address those needs.
  • Work closely with the Chief of Party on setting project priorities and directions and responding to requests for support from local counterparts.
  • Support the M&E staff to design, implement a plan to track data/results to inform adjustments in project implementation.
  • Document successes, lessons learned and challenges in implementation as well as reports of project activities and results for the project and donor, including routine quarterly and annual reports and other reporting requirements as requested.
  • Work with the M&E team to Author/co-author abstracts, presentations, and articles for journals and conferences.
  • Maintain excellent relationships with USAID and in-country stakeholders and develop rapid responses.
  • Provide service delivery technical guidance on the development the project strategic plan, work plan, and project monitoring, in close collaboration with project leadership.

Minimum Qualifications (Required)

Master’s degree (M.A., MHS, MPH) required.

  • Five (5) years related experience required.


Additional relevant experience and/or training may substitute for some education.


Preferred Qualifications

International experience preferred.

Foreign language abilities preferred. 

Leadership and management expertise preferred.


Special Knowledge, Skills, and Abilities

  • Deep understanding and experience in developing and implementing Reproductive Health/Family planning Service strengthening programs required with the ability to apply understanding and experience for Adolescent Sexual and Reproductive Health.
  • Ten years (preferred) related experience in clinical or community-based service delivery strengthening related to Family Planning, Adolescent Sexual and Reproductive Health (ASRH) or related experience required.
  • Demonstrated experience strengthening adolescent-responsive FP/RH service delivery at the federal, province or municipal levels in clinics, schools or communities.
  • Experience in multi-stakeholder facilitation and collaboration, including government and donors, and in particular ability to navigate, collaborate with, and leverage systems within the public, NGO and private sectors.
  • Experience engaging and/or working with the GON and its partners is essential.
  • Ability to ensure adherence to applicable donor rules and regulations and local in-country laws. Ability to travel within Nepal.
  • Experience with the Nepal health system preferred.


Language Skills

  • Excellent oral and written communication skills, able to communicate and conduct meetings and presentations in both English and Nepali.


Computer Skills

  • MS Word, Excel, MS PowerPoint, other standard software.
  • Social media



Classified Title: Sr. Program Officer 
Working Title: Technical Advisor, Service Delivery  ​​​​​
Role/Level/Range: ACRP/04/MF 
Starting Salary Range: $70,805 - $97,435; Commensurate with experience
Employee group: Full Time 
Schedule: Monday - Friday, 8:30a -5:00p/ 37. 5 hrs per wk/ Including occasional evening and wkns hrs 
Exempt Status: Exempt  
Location: 98-MD:Non US 
Department name: 10001159-Ctr for Communication Programs CCP 
Personnel area: School of Public Health


The successful candidate(s) for this position will be subject to a pre-employment background check.


If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.


The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.


During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.


The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


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