CO Medical Office Coordinator
The Physical Medicine & Rehabilitation Department services the Johns Hopkins School of Medicine, Johns Hopkins Hospital, and the Johns Hopkins Ambulatory Surgery Centers. We are seeking a CO Medical Office Coordinator who will work within the Patient Resource Center (PRC) to facilitate all of the care coordination needs for patients referred for an outpatient clinic appointment or in office procedure. This position will support the patient centered care mission of the department across centers. This will include scheduling, patient requests for supplemental documentation, confirming financial clearance status, requesting referrals and pre-authorizations, and triaging patient and provider communication.
Specific Duties & Responsibilities
- Professionally and efficiently handle incoming requests from patients and providers, and ensure that issues are resolved both promptly and thoroughly.
- Provide quality service and support in a variety of areas which may include, but not limited to scheduling, registration and care coordination.
- Carries out duties and responsibilities with limited supervision.
- Makes decisions and establishes work priorities on essentially procedure-oriented operations.
- Responsible for completing regular tasks without repeated instructions.
- Provide administrative support for medical matters on behalf of physicians.
- Other activity processed in EPIC, including but not limited to coordinating clinic follow-up of high importance activities.
- Respond to ad hoc patient inquiries and requests in a timely, professional, and courteous manner, including communicating relevant information to and from the physician.
- Prepare to support clinic activities from home in case of JHU closure (install virtual desktop and keep electronic reference lists as needed, and make sure you have cell or home phone numbers for physicians, supervisors, and clinic manager)
- Provide coverage to the Division front desk and telephone line.
- Provide back-up support coverage for lunches, illness, and other time-off requests as needed in the Division.
- Provide leave coverage of other clinical support co-workers' job duties, including review and triaging patient requests received, performing needed clinical preparation and follow up, providing other support to physicians as needed, and facilitating clinic schedule changes.
- Academic/General Administrative Support- as necessary.
- Provide general administrative support to one or more physicians.
Knowledge, Skills & Abilities
- Intermediate computer and proof-reading skills.
- Knowledge of Microsoft Office applications.
- Training will be provided for Hopkins clinical information systems, and proficiency must be achieved and maintained.
- Knowledge of general medical terminology.
- Demonstrated ability for self-direction, initiation, and handling of multiple tasks.
- Demonstrated ability to work independently and as part of a team.
- Demonstrated customer service skills.
Minimum Qualifications
- High School Diploma or graduation equivalent.
- Two years of work experience required in a similar service-oriented industry.
- Additional education may substitute for one year of experience to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
- Epic experience.
Classified Title: Medical Office Coordinator
Job Posting Title (Working Title): CO Medical Office Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.20 - $28.80 HRLY ($43,680 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: M-F, 830a-5p
Exempt Status: Non-Exempt
Location: Hybrid/JH at Greenspring Station
Department name: SOM PMR Physical Med and Rehabilitation
Personnel area: School of Medicine