Job Req ID:  110074

CO Patient Service Coordinator

We are seeking a CO Patient Service Coordinator who will offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins. Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment.

Schedule patients for medical examinations and consultations. Coordinate visits either within the department or between several departments. Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments. Print and mail directions, maps, fee schedules, and department specific information to patients. Send medical questionnaire forms to patients to obtain missing information. Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas. Obtain and/or verify patient's demographic data by phone or in person. Confirm appointments by telephone and/or mail. Fill vacancies due to cancellations. Obtain pre-certifications as required by patients' health care insurers or managed care providers. Register patients for clinical appointments using computerized database. Assist patients or family members with completion of medical insurance forms. Inform patients of costs of care and guide them to appropriate resources for further information, guidance, or assistance. Arrange or assist in arranging patient transportation. Answer phones and provide routine information to callers. Collect time of service payments. Occasional coverage of other offsite JHH/JHU Gyn/Ob clinic locations remotely or by traveling to location. Must have transportation available.

Specific Duties & Responsibilities

Check-In Patients

  • All Patients will sign in.
  • Call the patient to the desk and greet them while you register.
  • Reconfirm the patient’s demographics.
  • Scan photo ID and insurance cards at each visit.
  • Scan referrals and attach to visit.
  • Have patient review and sign all needed paperwork for check in.
  • If co-pay is due, collect at time of service. Any insurance card with specialty co-pay listed must be collected.
  • Inform patient to wait to be called and if there are any wait times.

Checking-Out Patients

  • Every patient will be instructed to stop at front desk to check out.
  • If follow up appointment needed, assist patient in scheduling.
  • If needed, print outside orders for lab work or radiology.
  • Ask patient if they would like to sign up for My Chart if they have not already done so.
  • Print After Visit Summary (AVS) and high light their next appointment for our clinic. You do not have to print an appointment remind letter because it is on the AVS.
  • If needed, complete the visit in EPIC (EOD).
  • Be courteous and friendly and use a closing such as “Have a great day.”


  • Arrive each scheduled day, ready to work. Clinic is required to stay opened until 5 PM until access services is closed.
  • Absolutely no cell phone use at the front desk or in any patient areas. If it is an emergency, please excuse your and go somewhere private.
  • Work areas should be kept tidy and clear of personal belongings. No eating at workstations. At the end of the business day, all patient information should be put away or out of sight.
  • There should be absolutely no profane or abusive language at the front desk or any clinic area. Your voice should be kept at a respectable level. Treat all co-workers with courtesy and respect.
  • You are required by Joint Commission to display your Johns Hopkins ID on your person at all times.
  • There should be no slandering of the patients, staff, department, or institution. This will be deemed creating an unfavorable work environment.
  • Patients with an end of day (EOD) status of “No Show” need to have a “No Show” letter mailed to them.
  • At the end of the business day, be sure to close your drawer if you have collected co-pays or balances.
  • Use of a proper, professional etiquette when answering the telephone-Greeting must include, from where you are calling, and your name. For example: “Good morning. Thank you for calling Johns Hopkins Women’s Health. This is __________. How may I assist you?”

Minimum Qualifications
  • High School Diploma or graduation equivalent.
  • One year work experience in a similar service-oriented industry required.
  • Two years related work experience preferred.
  • Knowledge of medical insurance coverage preferred.
  • Medical terminology, and basic computer skills preferred.
  • Certification in appropriate skill groups must be obtained during introductory period.
  • Meditech certification must be completed within 2 to 3 weeks of employment.

Classified Title: Patient Service Coordinator 
Working Title: CO Patient Service Coordinator   
Role/Level/Range: ATO 40/E/02/OD  
Starting Hourly Pay Rate Range: Min $16.00 - Max $28.50 HRLY ($20/hr. budgeted; Commensurate with experience) 
Employee group: Full Time 
Schedule: Monday - Friday, 8:30 am - 5:00 pm 
Exempt Status: Non-Exempt 
Location: JH at Greenspring Station 
Department name: 10002853-SOM OB GYN General Administration 
Personnel area: School of Medicine 


Total Rewards
The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here:


Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate’s conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.


The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.


Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


EEO is the Law
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Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit


Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit


The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


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JH at Greenspring Station