Sr Medical Office Coordinator

Under the general supervision of the administrative supervisor, we are seeking a Sr. Medical Office Coordinator who will perform patient scheduling, pre-registration, telephone triage activities, using Epic while offering friendly, courteous and confidential assistance to every patient. They are responsible for the day-to-day activities for Medical Oncology at Green Spring Station to ensure a smoothly functioning office and good patient relations. Resolves patient problems and/or refers patients to appropriate resources. Serves as resource in team environment. Sr. MOC provides administrative support for medical matters on behalf of physicians, as well as general academic/general administrative support. Adapts to changes in technology and software to ensure efficient office practice. The candidate is also responsible for a variety of patient related activities and is required to have a good working knowledge of the Green Spring satellites clinical operation, patient care delivery model and referral services. May serve in lead capacity to orient, train, and direct new medical office coordinators or other office staff.

Specific Duties & Responsibilities

• Coordinates Sr. MOC’s primary providers’ high-volume practice.
• Coordinates visits either within the department or between several departments.
• Schedules patients for laboratory tests, medical examinations, procedures and admissions. Resolves any schedule conflicts. Uses electronic health record (EPIC) to access, enter and edit patient information.
• Relays information to patients regarding preparation for laboratory tests, examinations, and procedures. Assures all patient correspondence (consent, orders, history & physical, etc.) Is transmitted to correct areas in a timely manner to streamline patient processing, either by fax or scanning.
• Assists patients, patients’ families, referring physicians and third party carriers to resolve patient related issues.
• Registers patients for clinical appointments using computerized database.
• Telephones and interviews patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
• Communicate through Epic MyChart or prints and mails directions, maps, and department specific information to patients.
• Verifies and enters pre-registration and insurance information into the electronic health record (EPIC).
• Obtains and/or verifies patient’s demographic and insurance coverage data by RTE, telephone or in person.
• Confirms appointments by Epic MyChart, telephone and/or mail. Fills vacancies due to cancellations.
• Obtains pre-certifications as required by patients’ health care insurers or managed care providers.
• Triage patient calls and medical issues. Answers patient medical questions where appropriate and determines if director/nurse response is required.
• Utilizes knowledge of practice and requirements of third party payors to provide appropriate documentation to assure authorization/certification for medical services.
• Demonstrates awareness of limitations of institutional resources and seeks to maximize providers’ scheduling with this context. Proactively seeks to schedule/reschedule patients to efficiently utilize resources (e.g. backfill to cover cancellations or add urgent appointments).
• Assists patients or family members with completion of medical insurance and disability forms.
• Arranges or assists in arranging patient transportation.
• Maintains primary providers’ template, calendar, schedules appointments and meeting rooms.
• Operates personal computer to access e-mail, electronic calendars and other basic office support software.
• Discusses patients’ charges, if appropriate, with patients and/or patients’ families.
• Collects time of service payments, issues receipts and prepares cash settlement records.
• In the absence of the financial counselor, closes TOS payment end of day in Epic.
• Manages incoming faxes through RightFax and delivers them to the proper personnel.
• Responsible for special projects as assigned by the director or administrator.

Scope of Responsibility

• Knows the formal and informal departmental goals, standards, policies and procedures which may include some familiarity of other departments within the school/division.
• Is sensitive to the interrelationship of both people and functions within the department.
• Carries out duties and responsibilities with limited supervision.
• Makes decisions and establishes work priorities on essentially procedure-oriented operations.

• High School Diploma or graduation equivalent.
• Three years progressively responsible medical office experience. Medical terminology required. Intermediate computer and proofreading skills required.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula.

Classified Title: Sr. Medical Office Coordinator 
Job Posting Title (Working Title): Sr Medical Office Coordinator   
Role/Level/Range: ATO 40/E/02/OE  
Starting Salary Range: $18.20 - $33.90 HRLY ($25.30/hour targeted; Commensurate w/exp.) 
Employee group: Full Time 
Schedule: M-F 8:30-5:00 
FLSA Status: Non-Exempt 
Location: JH at Greenspring Station 
Department name: 10002949-SOM Onc Greenspring 
Personnel area: School of Medicine