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Job Req ID:  9313

Medical Office Coordinator/Med Assistant

General summary/purpose:


Responsible for coordinating activities and provide administrative support for a multi-faceted clinical/research office to ensure a smoothly functioning office and good patient relations.


Specific duties & responsibilities:


  • As a Certified Medical Assistant, will assist with measuring vital signs, assisting during physical examinations, completing medical workup, administering and properly updating all immunizations and perform phlebotomy services as needed with appropriate documentation in the electronic patient record.
  • Cross-cover as Medical Office Coordinator to assist with registering patients for clinical appointments using computerized database, documenting insurance, collection of copayments and scheduling follow-up appointments.
  •  Interact with patients, patient families, referring physicians, and third party carriers with regard to patient-related issues. Work with others in a team environment.
  • Coordinate a multi-faceted clinical/research office.
  •  Assist patients, patient families, referring physicians, and third party carriers to resolve patient related issues.
  •  Research and prepare specialized reports.
  • Schedule patients for lab tests, medical examinations, and consultations.
  • Relay information to patients regarding preparation for lab tests and examinations.
  • Maintain familiarity with various types of medical insurance to explain these plans.
  • Obtain pre-certifications as required by patient’s health care insurers or managed care providers.
  • Assist patients or family members with completion of medical insurance forms.
  • Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
  • Arrange or assist in arranging patient transportation.
  • Type routine correspondence and reports from dictation or handwritten copy using personal computer.
  • Answer telephone, screen callers, relay messages, and greet visitors. Maintain calendar, schedule appointments, and meeting rooms.
  • Open, sort, and screen mail.
  • Perform other duties as assigned.


Minimum qualifications (mandatory):


High School Diploma or GED required


Licensure, Certification, Registration: 


Certification as a Medical Assistant (AAMA, RMA,NCCA) required. 




Two years secretarial experience required, and a minimum of one year clinical experience required with phlebotomy experience. Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.


Current CPR certification required and must maintain certification for duration of employment.


Special Knowledge, Skills, and Abilities: 


  • Computer skills and organizational skills required, including proficiency in Microsoft Word and Excel.
  • Must have excellent customer service and organization skills.
  • Must be flexible with work hours.
  • Strong verbal and written communications is also required.


Final applicant for this position may be required to complete skills assessments appropriate to position description.




Working title: Medical Office Coordinator/Medical Assistant

Role/Level/Range: ATO/2/OD

Starting Salary Range: 30,805 – 42,390 commensurate with experience

Employee group: Full-Time

Employee subgroup: Non-Exempt

Schedule: Working 40 hours per week; Monday-Friday 8:30am- 5pm

Location: 10751 Falls Road Suite 412







The successful candidate(s) for this position will be subject to a pre-employment background check.


If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at For TTY users, call via Maryland Relay or dial 711.


The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.


During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.


The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


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