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Requisition ID:  117294

Access Services Supervisor

We are seeking an Access Services Supervisor to manage the day-to-day operations of the Frary Library’s fulfillment operations, service desk, bookroom, and public spaces. This position leads full-time staff and part-time student assistants in delivering exceptional service to the Hopkins Bloomberg Center community, implementing and maintaining operational policies and procedures. This position collaborates with JH Libraries Resource Sharing colleagues on library policy and workflows.


Specific Duties & Responsibilities

  • Overall responsibility for staffing, scheduling/operating, and managing DC-based resource sharing activities and the Frary Library Service Desk.
  • In close collaboration with the Frary Library Associate Director, lead recruitment, professional development, and performance/goal setting of full-time access services staff.
  • Interviews, hires, trains, supervises, and evaluates part-time student assistants. Manages student assistant payroll (i.e., job posting, onboarding, timesheet approval).
  • Maintains thorough and clearly written policies and procedure documentation for staff, initiating and creating new materials as needed, and revising existing ones.
  • Addresses patron issues, solving problems when possible or referring to other library staff or Hopkins Bloomberg Center units (i.e. IT, Facilities, Student Affairs) to ensure quality service.
  • Manages response to access/fulfillment questions submitted to the library’s email service account and ticketing system.
  • Continually seeks to enhance knowledge and understanding of the JH Library’s integrated systems, particularly with regard to its fulfillment and reserves modules.
  • Participates in regular meetings of the JH Libraries-wide Resource Sharing Interest Group reporting pertinent information back to Frary Library staff.
  • Triages reference/research requests at the Service Desk, directing users to librarians as needed, or assisting with directional reference to online resources.
  • Coordinates bookroom stacks maintenance.
  • Coordinates monitoring of physical spaces ensuring the Frary Library is clean and scheduled maintenance is being carried out.
  • Coordinates all supply requests and expenditures.
  • Maintains a flexible schedule when needed to cover evening or weekend shifts on occasion, as needed.
  • Generates reports using the Library’s integrated system, for the purpose of setting/updating policies, usage statistics, and data cleanup.
  • Works closely with the Frary Library Associate Director and other librarians to establish policies and local workflows for the ALMA fulfillment system (including planning, testing, and implementation of upgrades and changes)
  • As a member of the Frary Library’s management team, initiates and discusses improvements in library service and implement changes.
  • Performs other duties as assigned.


Special Knowledge, Skills, and Abilities

  • Knowledge of and experience using computer applications as they apply to library management systems.
  • Demonstrated commitment to providing high quality service, including skill in working in a user-oriented public service environment.
  • Excellent oral and written communication skills.
  • Excellent interpersonal skills. Must be able to deal with staff and library patrons in a courteous, patient, and professional manner.
  • Commitment to fostering an environment of diversity and inclusion.
  • Strong service orientation.
  • Ability to write and implement procedures.
  • Analytical, communication, organizational, and training skills.
  • Flexibility and initiative in carrying out assignments in response to changing environment.
  • Ability to prioritize work to ensure that library goals are realized.


Physical Requirements

  • Ability to move about on foot, operate a keyboard, perform some heavy lifting, and reach all levels of shelves.


Work Environment/Conditions & Additional Information

  • It is the responsibility of the Access Services Supervisor to ensure all desk staff know basic information about most other areas of the Library, as they will all be called upon to answer questions about electronic reference sources, reserve readings, interlibrary loan, status of books on order, periodicals holdings, printers/scanners, etc.
  • The person in this position is responsible for setting an overall tone of helpful, friendly, efficient service.


Supervisory Responsibility

  • Student assistants, as needed (typically 8-10).
  • May supervise one (1) full-time employee.


Minimum Qualifications
  • Bachelor's Degree in a related field.
  • Four years related experience.


Preferred Qualifications
  • Alma, ILLiad, and Ares experience.
  • Supervisory experience with demonstrated success in collaborative management based on goal setting, teamwork, and performance feedback.

 

 

Classified Title: Library Services Supervisor 
Job Posting Title (Working Title): Access Services Supervisor   
Role/Level/Range: ATO 40/E/03/OE  
Starting Salary Range: $37,856 - $70,512 Annually (Commensurate w/exp.) 
Employee group: Full Time 
Schedule: M-F, 9AM-5:30PM 
FLSA Status: Exempt 
Location: District of Columbia 
Department name: ​​​​​​​Sheridan-DC Library  
Personnel area: Libraries 

 

 

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements
Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
JHU-Washington, DC

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