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Job Req ID:  62662

Assistant Director, Student Disability Services Carey / SAIS

Johns Hopkins University’s Student Health & Well-Being portfolio supports disability services, health education, primary care and mental health services for JHU students and learners across all nine schools within the University. Student Disability Services (SDS) coordinates academic, housing, dining and transportation accommodations in accordance with applicable laws institutional policies and enhances understanding of disability as a cultural identity.

We are looking for an Assistant Director, Student Disability Services Carey/SAIS  who will manage accommodations and services for students with disabilities at the Carey Business School programs in Baltimore/DC and SAIS programs in DC as well as supporting SAIS international programs as needed. The Assistant Director will report to the Executive Director of Student Disabilities, and will oversee the SDS presence for Carey and SAIS as well as collaborate/consult with a university-wide team of SDS staff. Overall the goal is to ensure students with disabilities have consistently inclusive and accessible experiences at Hopkins. The Assistant Director will support the diverse academic, personal/developmental, and interpersonal needs of our growing population of students with disabilities. Overall, we seek committed, adaptable staff who enjoy working in a university climate that promotes cultural diversity, multicultural understanding, and social justice.


The position will be based in DC, but ability to work remotely and travel to Baltimore to work at other campus locations is required as well as experience working in a diverse and multicultural work environment. Flexible hours are required at key times in the academic year including evenings and weekends.


Specific Duties & Responsibilities:

Determine Eligibility and Reasonable Accommodations/Provide Support for Students with Disabilities (50%):

  • Manage a caseload of students who disclose a disability as well as with other students interested in exploring resources to determine if they have a disability; review documentation to determine eligibility for accessibility services and accommodations while also providing direct services to students including training in self advocacy, advising and strategy development.
  • Advise prospective and current students regarding accessibility services, technology, and related resources both within and outside the college.
  • Support student in disability identity development and self-advocacy as appropriate.
  • Collaborate with faculty to implement reasonable and appropriate accommodations.
  • Act as a resource for faculty and staff on complex issues related to the provision of services for disabled students; educate faculty and staff on compliance with federal and state regulations through training as needed.
  • Interact with student services departments to ensure that disabled students have equal access to enrollment services, financial aid, in-person and online courses, and other student success initiatives
  • Research best practice on an ongoing basis; proactively develop systems and services to determine and incorporate best practices. Collaborate with colleagues (national and local) as well as partners across campus to continually innovate and deliver services/accommodations in most inclusive way.
  • Participate in school Orientations, create promotional materials, respond to inquiries, and serve as a local expert.
  • Promote and support a culture of acceptance and inclusion for students with disabilities through trainings, programming and consultation.
  • Collaborate with SAIS and Carey SDS Liaisons as well as SDS staff university-wide.

Manage SDS Presence at Carey/SAIS and Accommodations Coordination including but not Limited to (25%):


  • Manage the budget for Student Disability Services at Carey and SAIS, including spending, tracking and reconciliation.

Alternate Format Materials Conversion Coordination:

  • Manager the materials conversion (text to alternative format) process for students, problem solving and recommending best approaches on a case by case basis.
  • Collaborate with the Alternate Format Specialist to ensure needs are met in a timely way.
  • Expedite student requests for conversions and faculty members’ responses to requests for reading lists.
  • Keep office current on best practices, strategically recommending changes and new formats.


Communications Access:

  • Manage the processes for acquiring and creating captioned videos and transcripts of videos.
  • Advise faculty members about how best to address requests, encouraging the proactive selection of pre-captioned videos, as appropriate
  • Arrange for in-class, real-time transcription and ASL interpretation for students through locally contracted sources.
  • Collaborate with faculty to support a Universal Design for Learning approach.
  • Provide guidance around accessible and inclusive approaches to campus community members, increasing awareness of electronic information technology accessibility, addressing barriers as proactively

Exam Accommodations:

  • Coordinate/manage exam accommodation processes appropriate to the school/campus
  • Support faculty collaboration in this process
  • Ensure accommodations such as reduced distraction space, additional time, etc. are in place
  • Hire/train proctors or graduate assistants as needed


Note-taker Acquisition and Assignment:

  • Manage note taking system and graduate student/ administrative staff that support it.
  • Train and support staff in locating, training, and assigning note-takers for students approved to use this accommodation.
  • Develop and maintain effective systems to support this process, including a database of trained student note takers available to meet the students’ needs.
  • Keep abreast of current trends and best practices in order to proactively implement changes.


Manage Database, Assistive Technology and Website (20%)

Data Management and Assessment:

  • Participate in User Group meeting with SDS staff.
  • Stay abreast of upgrades/updates, consult to addressing technical issues, and ensure products are fully utilized.
  • Manage ongoing confidential data collection and analysis.
  • Evaluate programs and initiatives to determine impact, recommending revisions and improvements as needed.


Assistive Technology:

  • Research, evaluate, recommend and maintain hardware and software to support accommodations, accessibility and inclusion.
  • Develop/maintain working knowledge of current assistive technologies such as Kurzweil, Dragon Naturally Speaking, Inspiration, and Glean; coordinator training with Assistive Technology staff and graduate students to support students as appropriate.


Website Development and Maintenance:

  • Develop, revise and maintain accessible content on the Student Disability Services websites for Carey and SAIS, providing exemplary sites and including information about policies, processes, trainings, events, programming, etc.
  • Develop a strategic marketing plan for the site, incorporating social media to increase awareness and access to services and accommodations.
  • Implement a calendar or other means for updating students, parents, and faculty on the office’s activities, deadlines, etc.
  • Stay abreast of best practice in disability services, updating pages and adding new resources in a timely way.


Other Duties as Assigned (5%):

  • Serve on University and campus committees and working groups.
  • Design and deliver trainings/workshops around awareness and inclusion.
  • Represent Student Disability Services at open houses and orientations.
  • Plan events and advise student groups/initiatives.
  • Participate in ongoing professional development and training to keep current in disability services field and advise about proactive approaches to service and accommodation delivery.
  • Complete other tasks and initiatives as assigned.
  • Serve as onsite support for Student Affairs as needed.


Minimum Qualifications (Mandatory):

  • Master’s degree in education, higher education, student personnel, disability studies or relevant field required.
  • Minimum of three years of experience, preferably in disability services in a post-secondary setting.  Up to one year of relevant experience in the K-12 setting can be substituted.


Special Knowledge, Skills and Abilities:

  • Working knowledge of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) of 1990, its 2008 amendments, and other appropriate laws pertaining to higher education and disabilities.
  • Experience at a business school and/or school of international studies is preferred.
  • The diplomatic and tactful nature required to build relationships quickly across cultures within the university and to work effectively with a wide range of people, including persons from diverse backgrounds.
  • A proven record of working successfully with a variety of populations.
  • An understanding of issues relevant to persons with disabilities and the ability to anticipate students' needs, expectations, and requirements with a focus on universal design in a post-secondary environment.
  • The ideal candidate will work closely with the Executive Director to make fiscally responsible budget projections based on daily operations and research accommodations to efficiently meet service obligations.
  • Experience working with Accommodate disability software is highly desirable.
  • An understanding of assistive technologies for persons with disabilities, including some knowledge of/familiarity with Kurzweil, Dragon Naturally Speaking, Inspiration, and Glean.
  • Demonstrated strong analytical skills to research and analyze data and information from a variety of sources to make sound recommendations and decisions.
  • The ability to manage a staff of graduate and undergraduate students, and to ensure their timely completion of assigned tasks.
  • Strong interpersonal, oral and written communication skills and listening skills.
  • Strong technical skills, including knowledge of online access issues and means for addressing them.
  • The ability to produce letters, reports, brochures, handbooks, posters and informational handouts.
  • The ability to set priorities to achieve objectives and to manage multiple, diverse assignments/projects across two schools.
  • Collaborative, strategic problem-solving, planning and organizational skills.
  • Excellent judgment and sensitivity to the unique and confidential needs of students with disabilities
  • Advanced knowledge of principles and practices of student development, identity development.
  • Experience supporting diverse student populations; experience in international student engagement.
  • Demonstrated ability to relate to students, faculty, staff, and the public.
  • Ability to work in a fast-paced, student-oriented, and data driven environment.
  • Demonstrated analytical and critical thinking skills.
  • Demonstrated leadership and collaborative skills.
  • Ability to develop and implement short and long-range plans to meet program needs.
  • Computer skills in Microsoft Office, Excel, Access, Word, and PowerPoint a must.


JHU Equivalency Formula:  30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.  Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. 


Classified Title: Disability Services Administrator
Working Title: Assistant Director, Student Disability Services Carey/SAIS
Role/Level/Range: ACRP/04/MD 
Starting Salary Range: Commensurate with experience
Employee group: Full Time 
Schedule: Mon - Fri 8:30am to 5pm 
Exempt Status: Exempt  
Location: DC - District of Columbia 

Department name: Student Health and Well-Being 
Personnel area: University Student Services


The successful candidate(s) for this position will be subject to a pre-employment background check.


If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.


Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons or because the individual is pregnant or attempting to become pregnant. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.


The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.


The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


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