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Job Req ID:  100277

Computer Support Assistant

We are seeking a Computer Support Assistant to provide technology assistance and support to the faculty, staff, and students for The Johns Hopkins University's Advanced Academic Programs at the Washington DC Center, located at 1717 Massachusetts Ave NW, close to Dupont Circle. Shifts cover the afternoon classes held Monday through Friday (normally 12:00- 4:00pm) and Saturday (9:00am-4:00pm). The position is responsible for supporting a computer lab, several 'smart' classrooms, and public print stations. The candidate will also become familiar with utilizing documentation from our online problem tracking system.


Specific Duties & Responsibilities

  • helping to set up equipment.
  • responding to requests for assistance with software applications, email, or connecting to the wireless network.
  • troubleshooting file access and/or printing problems.
  • resolving ad-hoc computer and equipment issues.
  • ensuring a smooth flow of classes and events.


Special Knowledge, Skills & Abilities

  • Good working knowledge of Windows XP, Microsoft Office, and various software, including browsers and email.
  • experience with connecting and troubleshooting audio/visual equipment such as TVs, projectors, and VCRs.


Minimum Qualifications
  • High School Diploma/GED required.


Preferred Qualifications
  • Excellent communication skills with emphasis on service and customer satisfaction.
  • Have the ability to work independently and handle multiple priorities.
  • Punctuality and dependable.
  • Enthusiasm towards learning new technologies.

 


Classified Title: Computer Support Assistant  
Role/Level/Range: ATO 37.5/02/OC  
Starting Salary Range: $15.00 - $19.90/hr (Commensurate with experience)
Employee group: Casual / On Call 
Schedule: Monday-Friday 4pm-9pm and Saturday 9am-4pm
Exempt Status: Non-Exempt 
Location: District of Columbia
Department name: Advanced Academic Programs
Personnel area: School of Arts & Sciences 

 

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:


30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

 

The successful candidate(s) for this position will be subject to a pre-employment background check.

 

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

 

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

 

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

 

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.

 

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

 

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

 

Note: Job Postings are updated daily and remain online until filled.

JHU-Washington, DC