Case Manager Supervisor
The Health Behavior & Society department is currently seeking a motivated and experienced individual to provide case management and care coordination services at SPARC, a harm-reduction focused drop-by center and mobile outreach program in Baltimore MD. We are seeking a Case Manager Supervisor who will provide general case management services for SPARC guests, including but not limited to: relationship building; needs assessments; goal setting and treatment planning; crisis intervention; internal and external care coordination; direct resource linkage; and progress monitoring.
SPARC provides all services at no cost and aims to provide supportive services that are low barrier and stigma free. The rapport and relationships that SPARC has built with non-men who use drugs and or engage in sex work in South and Southwest Baltimore is the most valuable aspect of SPARC’s work. The other service offerings of our program include reproductive health care (HIV testing and linkage to care, Hepatitis C testing and treatment, STI testing/treatment, birth control, Pap smears, Breast exams, etc.), case management, peer support, syringe services, overdose response training and Naloxone distribution, fentanyl test kit distribution, and basic needs services (laundry, showers, clothing, food, etc.).
The Case Manager Supervisor will interact with a wide range of center staff (e.g., case managers, health providers, peer navigators, and volunteers), as well as clients, including sex workers and people who use drugs. This position reports to the Clinical Director.
Specific Duties & Responsibilities
- Supervise 1-2 other full-time case managers and students, leading the hiring and onboarding processes as well as mentoring, professional development and any disciplinary actions
- Register new guests by conducting intake interviews, completing necessary consent forms, and conducting guest orientations.
- Assist guests in determining need, and eligibility for, internal and external therapeutic, medical, psychiatric, and social services.
- Join outreach team and mobile medical team to provide services such as referrals, HIV/STI education and prevention, and micro-counseling to women
- Connect guests directly to service providers, including scheduling appointments, arranging for transportation to and from services, and sending follow-up reminders.
- Research insurance information relevant to the referral process on behalf of guests. Assist guests with insurance enrollment, if needed.
- Advocate for guests with medical and social service providers to reduce barriers and enhance access to care.
- Follow up with referred guests, as needed, to ensure continuity of services and to evaluate the quality of care provided.
- Maintain guest records and documentation by writing and reviewing case notes and logging progress toward goals.
- Communicate regularly with senior staff and faculty to provide progress reports, updates, and feedback.
- Develop and facilitate support groups, topic-based workshops, and skill-based educational groups
- Serve as the center’s referral coordinator by overseeing the center’s referral management system, and maintenance of a directory of community resources
- Plan and coordinate special events and guest programming at SPARC.
- Articulate the mission of SPARC to visitors and external contacts and the larger community.
Secondary duties
- Assist with other Center duties, including, but not limited to, greeting guests, answering phones, and supervising community space, as needed.
- Assist in the development and monitoring of Center social media accounts and website.
- Support volunteer and outreach programs, as needed.
- General clerical duties.
- Other duties as assigned.
Minimum Qualifications
- Bachelor's Degree in related discipline.
- Three years related experience, with some supervisory experience strongly preferred.
- Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
- Bachelor's Degree in Social Work or related discipline. Five years of related experience, preferably in case management. Additional graduate level education may substitute for required experience, to the extent permitted by the JHU equivalency formula.
- Experience working with diverse populations including people who use drugs, sex workers, and LGBT persons strongly preferred.
- Prior experience with community-based referrals and Baltimore City resources preferred but not required. Successful candidates will undergo training sessions prior to working with participants.
Special Knowledge, Skills, and Abilities
- Possesses exceptional interpersonal, communication, and organizational skills.
- Demonstrates self-management and ability to exercise independent judgment.
- Thrives in a fast-paced environment—potentially with frequent interruptions—where multitasking is the norm, and where maintaining policies and procedures is essential.
- Collaborates effectively with team members and other colleagues at all levels.
- Maintains accurate, up-to-date files and records, and ensures confidentiality where relevant.
Physical requirements
- Ability to step in and out of large transit van.
- Ability to carry outreach supplies up to 40 lbs.
Classified Title: Sr. Research Program Supervisor
Job Posting Title (Working Title): Case Manager Supervisor
Role/Level/Range: ACRP/03/MC
Starting Salary Range: $48,000 - $84,100 Annually (Commensurate with experience)
Employee group: Full Time
Schedule: Monday to Friday: 9 am – 5 pm
Exempt Status: Exempt
Location: School of Public Health
Department name: HBS-Research Projects
Personnel area: School of Public Health